Sky Connect is a new, exciting division of Sky. We’re passionate about giving small businesses a better broadband experience, and we’ve learnt everything we know from one of the leading providers of business broadband in the United States, Comcast. With an exciting, fast-paced start up environment, we’re looking for outstanding people, to help drive our business forward. And with the support of a truly trusting and collaborative team, you’ll grow alongside our business.

“Sales Centre Managers are a core pillar within Sky Connect. These leaders are responsible for a team of up to 10 Customer Experience Leaders within the Sales Centre. Operational performance is of the highest priority therefore these leaders are ones who are people centric whilst balancing the needs for our customers. Sales Centre Managers strive for excellence through strong leadership, in addition to continuous dedication” to making their areas a great place to work for all their people by putting their teams at the heart of what they do,” Fiona McDonald, Head of Inbound Sales

What you’ll do:

• Manage a team who focus on driving new business within a Contact Centre environment. Focus on for delivering against budgeted annual subscriber and revenue growth and developing strategies
• Responsibility for the day to day operation that delivers our sales and service led critical metrics
• Inspire and develop sales contact centre personnel, against Sales KPIs and Standards of Performance, showing clear evidence of recruiting high calibre candidates, who hold and follow clearly detailed action and development plans.
• Raise performance by supporting, coaching, motivating and challenging your team and building on performance and development
• Executing the operational strategy of the sames team ensuring the strategy fits with that of the wider business and Sky teams
• Cultivate growth culture within Sky Communications by challenging the status quo and identifying new and innovative opportunities
• Work closely with the Learning & Development Manager and key partners to shape and develop quarterly and annual training plans, thus supporting the achievement of overall business objectives
• Manage priorities effectively whilst demonstrating flexibility, often balancing conflicting demands
• Lead by example in growth culture by demonstrating own commitment to personal development

What you’ll bring:

• Leader – proven track record managing multiple teams of ambitious individuals to work together to achieve sales targets in a high transaction environment
• Experience using data and insight to complete needs analysis to drive operational strategies
• Proven ability to lead and deliver a sales and/or customer service centre operation including training and development requirements
• Excellent coaching skills with history of career development conversations
• Standout colleague – build trust through collaboration in order to achieve a positive outcome for our customers and our people
• A self-starter; proactive & always thinking of what the next step needs to be
• A passion for learning, and growing people’s knowledge skills and behaviours.
• Exceptional partner management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome
• Able to balance multiple priorities within a fast-changing and demanding environment

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There’s also plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.