21637 Sales Director (Open)

Position Type: Full time

Location(s): AU.Brisbane.Remote

Position Details:

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.

As a flexible first organization, you can find our remote and on-site locations .

Provide recommendations on the design, building, and implementation of strategies that enhance business performance in CSG’s target markets within new and existing account bases. Demonstrate thought leadership in the creation of effective strategies that will overcome objections and successfully secure resource investments into CSG with both products and services.

Through prospecting, cold calling, and relationship building, lead and support sales opportunities within new and existing accounts and work collaboratively with internal resources as needed to ensure success of implementation to the customer.

Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization, and influence the sales process while overcoming objections and customer aversion. Develop strong advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG.

Manage the sales process to include the following activities: Creation, presentation, and sales of a complete value proposition, negotiation, pricing, and contractual terms, the development, writing, and delivery of sales proposals and RFPs, and through the negotiation of a commercial agreement.

Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. Shares knowledge and insights with both internal and external colleagues.

Minimum Requirements:

Education

Requires BS/BA degree in business or related field with 10 years’ experience in sales of software products and services

Experience

Minimum of 8 years of formal field sales experience within CSG’s target markets

Strong ability to identify, qualify, and prioritize prospects with demonstrated results while leveraging SME to gain credibility with key prospects

Executive level presence with the maturity and strategic planning experience to lead large, complex sales opportunities

Strong ability to assess a situation and quickly formulate the correct solution

Strong verbal and written communication skills with the ability to influence and negotiate complex sales deals

Driven with the ability to achieve/exceed sales quotas

Proven track record as a change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts

For International Roles:

Ability to operate in a multi-cultural environment with an understanding of business and decision process in different geographic territories

Multilanguage capabilities as required within certain geographic territories

For IM:

Call center technology experience

IVR and messaging background

For Output Solutions:

Print & mail solutions

Archiving exp, and E-care background

Professional Working Behavior

This role is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s Competencies and Core Values.

Travel

Must be able to travel internationally and/or domestically (dependent upon location of the role) up to and exceeding 50% of the time

Management/Leadership Criteria

Strategic Planning

Responsible for planning over a 1-2 year time horizon. Receives direction in the form of company-wide and/or sub-functional strategy, implements strategic objectives and determines work flow for a sub-function or department. Provides directional guidance to subordinate managers, typically informs functional strategy.

Scope & Complexity

Manages one or more sub-function(s) or team(s), typically on a regional, local or client/product basis. Collaborates with functional leaders to develop vision and strategy for the sub-function. Provides management oversight, responsible for the sub-function budget(s). Allocates resources across projects, teams, and functional areas. Determines processes, practices and work standards that are both efficient and effective. Typically informs company-wide policies and procedures.

Decision-Making

Makes final decisions on administrative/operational matters within the functional area. Decisions will have an impact on operational success beyond the functional area. Evaluates effectiveness of projects, programs and people against established criteria. Issues require in-depth knowledge of business unit(s)/ functional area(s) and the company.

Problem-Solving

Issues are slightly more concrete and require expert knowledge of functional area(s), operational requirements and systems, and the strategic objectives of the company to identify and remove barriers and implement strategies effectively. Specific operational and/or technical expertise is necessary to innovate, improve processes, and ensure compliance with regulations or client expectations.