Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

This role requires close working relationships with other HR and Sales teams on a daily basis. It will also forge closer working relationships with our other HR Systems teams as we invest in technology that will eventually automate as many of our manual processes as is practically achievable.

You will benefit from opportunity to sit alongside other HR Service operational teams that deal with a full portfolio of HR generalist queries and processes, there is never ending opportunity for career progression and this site has a fantastic track record and reputation across the business for promoting advisors into first line manager positions and beyond, our aim at BT is to grow organically in order to build for the future with our people at the heart of everything we do

This role holder will make sure accurate and timely payments are made based on the appropriate pay plan so that our colleagues are rewarded for their hard work. This job also ensures commission payments are made to our indirect channel partners and BT Local Business’ which contributes to maintaining and growing positive commercial relationships for BT. We are setting up an overflow team in Bristol to work alongside our established SBC Team in Budapest to provide greater coverage on current volumes, SLA’s and KPI’s.

You'll have the following responsibilities

Responsible for the administration of the Bonus/Commission calculation process in line with agreed SLA’s and auditable standards for the following customers:

Work closely with the Operational Excellence team to identify improvements to process and feed these into the systems team as part of our drive for a continuous improvement culture

Accurately remit external commission payments to small business and indirect partner sales

Collect and collate accurate data; working closely with other business areas to ensure data exchanged is accurate and credible on which to base specific bonus/commission calculations and reports

Proactively working with business partners to identify and resolve data quality issues 

Ability to make accurate and justifiable manual interventions to data inputs to maintain calculation accuracy and compliance 

Handling and resolving commission queries, analysing the root cause of queries, and recommending solutions to reduce the number of ongoing queries.

Perform data quality checks on the Bonus/commission payments, and proactively resolving any issues.

Support the transition to a new system which will require flexibility in ways of working, a willingness to provide feedback on the system capability and to proactively identify opportunities for continuous improvement.  

You'll have the following skills & experience

Very strong proficiency with Microsoft Excel & Access Database (e.g. VLOOKUPS, SUMIFS, pivot tables, “IF” statements and used to working with multiple rows of manual data)

Capable of working with, manipulating and critically evaluating large complex data sets

Assess data integrity and accuracy for input and outputs, identify any outliers and potential cause for the anomaly at each stage in the process 

Build strong working relationships with partners across end to end processes, working collaboratively to provide key information and messages

Ability to engage and challenge stakeholders at varying levels (including CFOs and Commercial directors) 

A thirst for accuracy, quality and compliance: 

Strong time management skills: ability to multi-task and prioritise workload in a high-pressured environment

Desirable experience

Worked with pay plans and sales commission for employees and small business

Able to work in a dynamic and fast paced environment, managing a range of priorities and deadlines

Previous roles have involved working with sales, commercial and finance functions 

Experience working in a HR reward function or similar commercial function, industries that appeal to us are Financial Services, Insurance and / or telecommunications ( amongst others )

Benefits #LI-MC1

Competitive salary of £25,000 per annum

World-class training and development opportunities

22 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Share option and pension scheme programmes

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application! #BTIND