The Role

The Sales Technologies Production Support team supports and improves our Sales, Commercial and Marketing Systems at Deliveroo used by the Marketing, Sales, Account Managers and Commercial users at Deliveroo within our Restaurants division.

We are involved in the production readiness of our Sales systems (Salesforce, Docusign, Showpad, etc) so that our users are able to use new and existing features as efficiently as possible. We set the overall strategy for our services reliability, observability, licence management and incident response. 

As a Sales Application Support Engineer you will be the first point of contact for our Sales applications users spread across the globe. Your work day will involve supporting Delivery teams to transition new Salesforce application features into BAU and resolving users issues and requests within set SLA’s, whilst providing high quality customer service and building relationships with our internal customers. 

Responsibilities:

Collaborate with internal teams to analyse, troubleshoot and resolve complex support issues

Management of support queue and assigned cases

Provide best practice guidance and training to users

Resolution or escalation of support issues as appropriate

Troubleshooting over google-meets with end users

Building of reports

Working with delivery teams to transition new features into the support team: performing UAT and exploratory testing, writing release notes and training of users

You'll handle all basic administrative functions including user account maintenance, data maintenance, security set-up, validations, formula fields, assignment rules, sharing rules etc. 

Our skills:

We need skilled Salesforce application support engineers who enjoy solving problems independently or in collaboration with other people as required for our internal users. We don't expect you to meet all of the below but would love you to have experience in some of these areas.

Required:

2+ years of experience as a Salesforce System Administrator

Salesforce Security model: profiles, roles hierarchy, etc.

Managed service/support desk experience

Reports and Dashboards

Experience with dataloader / dataloader.io

Excellent written and verbal communication skills

Experience managing stakeholders and their expectations.

Self managing and self-organised, with the ability to prioritise appropriately

Significant Salesforce experience, must have completed at least one full end to end product lifecycle

Passionate about learning and wants to develop their technical skills into other systems such as docusign, showpad, etc.

2+ years providing technical support in the Salesforce space or similar applications

Enjoys and thrives working as part of a Team. 

Desirable:

Salesforce Certified Administrator

Salesforce Admin Certified

Previous experience working in Scrum-Agile environments

Basic understanding of Appex, visualforce and lightning web components

Data analysis experience 

This is an exciting opportunity for a Salesforce Administrator who is looking to be a pioneer in a recently formed team that is still forming and defining its ways of working with plenty to learn and contribute within our business areas at Deliveroo and a very strong Engineering team. 

Life at Deliveroo 

We are a growing team, with a very large impact, seeking to solve some of the most interesting challenges out there. We move fast, we’re always looking for new ideas and the entire company is very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours to work on. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. 

Benefits and Diversity 

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role, to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.