Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Within this role, you will: 

Provide strategic direction and leadership for operational risk management across Digital, working with BT’s BT Integrated Compliance (BTIC) framework.

Define, develop, implement and maintain the risk policy, governance framework, standards and procedures for the identification, assessment, management and control of BT’s Digital operational risks.

Contribute to the development of consistent risk analysis, assessment and risk appetite definition pan-BT.

Championing effective risks management practices and building risk management capabilities across Digital through education, training and coaching.

Ensure that Digital level risk reporting (to Board Audit and Risk Committee, Group Risk etc.) follows risk management good practice.

Ensure that the COO unit has effective risk management governance in place.

You'll have the following responsibilities

Ensure appropriate governance and stakeholder communication processes are applied to the management of risks in the Digital business unit, including periodic reviews, dashboards, reports, and evaluations.

Draft reports and presentations on Digital risk management activity for the MDs to take to the Executive Committee (ExCo) and the Board Audit and Risk Committee. Including Group Annual Report contribution, maintaining and reporting on the Data risk and ad hoc ExCo papers.

Drive management focus on active control and improvement of risks within agreed risk appetite boundaries and to the best economic advantage of the company.

Provide professional risk management advice and ad hoc analysis of specific operational risks across all Customer Facing Units (CFU) and Corporate Units (CU), facilitating risk definition and assessment, and the selection of risk tracking, control and improvement measures.

Develop, maintain and champion the consistent and effective collation, storage and distribution of risk data to support risk based decision making and risk improvement investments at Digital levels. 

Ensure all digital plans are underpinned by effective security risk management/risk articulation, and risk benefits are evaluated.

Develop and maintain the Digital risk tooling for capturing and reporting on risk. Present and explain BT’s approach to operational risk management to corporate customers, regulators, analysts, auditors and government to enhance BT’s reputation, and to support sales and marketing initiatives.

Deliver appropriate education and training in operational risk management techniques to employees in all CFUs and CU.

Set the strategic direction to grow the maturity of compliance to ISO3100 and ISO27005 standards. 

Owning risk line of sight reporting to the Digital leadership Team. Tracking our biggest material concerns. 

Applying a deep understanding of risk and assurance process to the operation of controls and standards across all of IT. 

Be the figure head to guide, coach and advise teams across Digital on the appropriate risk process and governance. Uplift the culture of risk management across IT.

Project and programme planning - Plan large or multiple programmes and/or projects, integrating timelines and identifying potential resource gaps.

Define roles, responsibilities and reporting lines and plan effective reporting measures and controls to evaluate the progress of projects.

Culture - Driving cultural change by ensuring that employees working in IT operations & development are aware of risk and compliance requirements. Staying abreast of internal, external and international rules and regulations pertaining to IT security, governance and risk mitigation.

Prepare and update policy, documentation and processes based on recognised standards, risk mitigation and defined business requirements such as those published by the International Organisation for Standardisation.

You'll have the following skills & experience

Experienced operational risk professional – needs to be credible, able to cover all aspects of operational risk management and act as risk advisor to seniors/decision makers.

Stakeholder Management and Leadership – strong written and verbal communications – up to and include A level, able to present at senior governance bodies.

Risk champion/evangelist - imbed effective risk management across Digital through personal influence, educating and effective collaboration.

Commercially/Strategic – strong understanding of the commercial environment we operate in, be able to operate strategically (define and set a vision).

Assurance - You apply a deep understanding of assurance to assess the design and operation of policies, standards and control activities in a business area. You advise and guide others on the appropriate outcomes and proactively follow-up to ensure completion.

Business partnership and consulting - You establish working relationships with stakeholders and build a rapport to become a trusted advisor. You identify strategic issues and raise questions to help customers explore and understand their wider business challenges. You recommend solutions to help them achieve their objectives.

Project and programme planning - You plan large or multiple programmes and/or projects, integrating timelines and identifying any potential resource gaps. You define roles, responsibilities and reporting lines and plan effective reporting measures and controls to evaluate the progress of projects.

Business insight - You apply your understanding of competing commercial and people priorities to challenge the business and optimise performance. You use your knowledge of the unique environment in which our business operates to shape advice and decision making.

Measuring effectiveness - You set up key measures to track operational performance for an area. You lead the review, analysis and interpretation of data to generate insights for decision-making.

Improvement focus - You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.

Strong business acumen and excellent analytical, problem solving, and project management skills. 

The ability to test / challenge current thinking and implement new approaches, practices/policies.

Technical - Good knowledge of IT Control frameworks and the critical dependencies between IT controls as a building block to financial reporting control and how they impact to BTs overall business controls & processes. Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.

Bachelor’s degree in Business, Engineering, Computer Science, Mathematics, or related sciences.

Capable of obtaining SC clearance.

Has the authority to immediately escalate risk and compliance concerns, unacceptable risks or spot potential material failure or non-compliance against legal or critical business requirements.

Analyse data and recommend changes to processes, mitigations, or controls to eliminate the problem or unacceptable risks.

Employ skills in quantitative measurement and review statistical data outputs to identify quality and compliance problems.

Analyse the data and recommend changes to processes, mitigations or controls to eliminate the problem or unacceptable risks.

Service ownership for the Project Review & Learning service and the IT Risk tooling.

Benefits

10% Bonus

25 days annual leave (plus bank holidays)

Generous Pension Scheme

BT Share Plan Discounted BT products including TV, Broadband and Mobile

Flexible working arrangements

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!