Location: Walker Art Gallery

Salary: Â£8.91 per hour

Contract Type: Temporary

Position Type: Part Time

Closing Date: 20 Dec 2021

Our people are at the heart of National Museums Liverpool. Colleagues from across the NML team make a difference every day, creating memorable experiences for everyone and challenging expectations. We pride ourselves on being a place for everyone, but we are always aiming higher, aspiring to be representative of the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusion and an organisation in which people are engaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.  

We currently have the post(s) of Retail Sales Assistant available.

Responsible to: Retail Team Leader

Working Hours: 5hrs 

Location:  Walker Art Gallery

Basis: Fixed Term to 27 February 2022

Purpose of the Role:

To assist in maximising sales from NML Trading Limited’s retail units.  To provide excellent customer service and enhance the visitor experience at all National Museums Liverpool venues.

Main Duties:

Performance

• To be aware of the daily and weekly sales targets.
• To be familiar with the steps to a successful sale and be able to demonstrate them.
• To create selling opportunities and make link sales when appropriate.
• To comply with till procedures.

• To maintain a high level of customer service at all times.
• To make customers feel valued and welcome.
• To encourage people to return.
• To be aware of company policy on returns, exchanges and complaints.        

Product and Services

• To demonstrate a passion for products and possess a high level of product knowledge, including stock availability, product care and materials.
• To be prepared to promote the features and benefits of products to customers.
• To demonstrate a flair for visual merchandising and stock shelves as required.
• To participate in stock counts.
• To comply with procedures for stock deliveries, transfers and write offs.

Premises

• To be alert to the possibility of theft of cash, keys and merchandise.
• To be aware of the company’s procedure on the apprehension of shop lifters.
• To comply with the company’s cash handling procedures.        

• To ensure that a high standard of housekeeping is maintained, on the shop floor, behind counters, in office and stockroom.
• To inform the manager of any faulty fixtures and fittings and remove them from the public area.

Company

• Uphold and protect the company’s image and reputation at all times.
• To dress in keeping with the company’s uniform guidelines and maintain high standards of personal appearance and hygiene.
• Demonstrate good communication and interpersonal skills when interacting with suppliers, Trading team members and other internal customers.
• Complete all the tasks as assigned by the Team Leader.
• Undertake such training and attendance on courses and seminars which will assist in the development of skills which are relevant to the department.
• Undertake duties in other areas of the business as may be required from time to time.
• Show the highest integrity and confidentiality in the pursuance of these duties.
•  Adhere to and promote NML’s Equality and Diversity, Safeguarding Vulnerable Children and Adults and Child Protection policies. Monitor and update the NML Diversity Action plan.
• At all times display the upmost respect, tolerance and courtesy to the diverse richness of colleagues and visitors.
• To adhere to NML's Health & Safety Policies and Procedures, and make a contribution to the continuance of a sound health and safety culture within the department, particularly in relation to Manual Handling.
• Carry out any reasonable instruction given by Company through the management structure.
• Contribute to the management, discussion and communication of risk as appropriate to your role.  Ensure you follow, adhere to and implement (where appropriate) effective controls for policies, processes and systems within your department, directorate and for the organisation.  

The details contained in this job description reflect the content of this job at the date of being prepared.  It is however possible that over time the nature of the job will change.  Consequently NML Trading Ltd will expect to revise this job description from time to time and will consult with the post holder at the appropriate time