Our Retail Change Team is focused on delivering great customer and commercial outcomes across our Aviva direct Insurance products. The team is pivotal to the success of the Aviva Retail Business and with a number of projects on the horizon we believe it’s a great time to join us!

You will support the design and delivery of the required portfolio changes to drive profitable growth for the business. We are looking for an individual who is an innovative thinker and not afraid to constructively challenge the status quo!

Aviva has introduced “smart-working”, and the person in this role can be based anywhere in the UK, as long as they are comfortable regularly travelling to one of our offices.

The role’s duties & responsibilities:

• Evidence customer needs and solutions utilising quantitative data and qualitative evidence, with regular reports to business partners
• Review existing products and customer experiences, benchmarking vs leading competitors to find opportunities
• Produce necessary documentation to support sign-off of proposals through the relevant governance processes
• Work with market research teams to carry out quantitative and qualitative research
• Support and defining the detail of the proposition delivery (product/proposition specifications/customer journeys) utilising or building the necessary market and customer insight

Skills & experiences required:

• Experience of proposition, product development, customer experience, claims or operations
• Good understanding of marketing & products in the insurance / financial services sector
• An understanding of IT infrastructure and website development
• Strong communication skills & senior partner management

What will you get for this role?

• Salary of up to £53,000 depending on skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Tawana Chin via tawana.chin@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.