Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Retail Operations Lead is a pivotal role in within the Operations team it is the glue that enables retail to deliver extraordinary projects to a high standard.

All Estate Optimisation, Transformation, Delivery, Operational and Technology projects are managed through this team and the lead is responsible end to end from the initial scoping, project management, communication and implementation, ensuring deliverables and timelines are always met.

What you’ll do:

• Be responsible for key functions such as Operations, Technology and Delivery.
• This role will frequently lead on major programmes of work, therefore excellent project management, good governance and direction setting is critical
• Management of Opex and Capex projects of over £2m+ per annum
• Maintain relationships and drive efficiencies, value and output with multiple key suppliers, many of which are critically important to the smooth running of the retail estate
• Cultivate and develop a wide network of connections within Sky – from Customer Growth, Customer Services Group, Finance, Technology and Product.
• Develop close relationships with our field colleagues – ensure their views are understood, reflected to the Retail Leadership Team and acted upon.
• Ensure that our Technology and Systems within Retail are robust, fit for purpose, deliver value and are efficient
• Ensure that Retail estate follows all safety standards and audits for the safety of our customers and Staff working alongside our Support and Maintenance teams

What you’ll bring:

• Have experience of running teams.
• Have Experience in Technology, Operations, Delivery and Maintenance Fields
• Be an excellent Project Manager
• Be operationally astute – and quality focussed.
• Experience in budgeting, forecasting and reporting Opex and Capex.
• Be able to work through challenges to achieve programme goals.
• Be able to work autonomously – proven ability to generate and develop ideas from concept to delivery, to make best decisions for Sky and to drive initiatives forward across a sophisticated matrix organisation. Be flexible, positive and curious – with the ability to adopt change and prioritise a broad workload
• Proven experience of driving growth and change.
• Be a confident communicator able to update senior leadership on initiatives and performance
• Be a proven motivational leader – resilient and positive, bringing the team together

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.