Resident Liaison Officer

We are One Direct and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Maintenance team is skilled, friendly and we love what we do. We are passionate about the high-quality service we deliver to our residents, aiming to provide a fix first time, every time.

 We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Maintenance team as a Resident Liaison Officer

The One Direct Maintenance team keeps our customers’ homes safe and secure. Our expertise is a given and our customer focus and approachability make this a maintenance role like no other.

We understand how important a well-maintained, safe, and secure home is for peoples’ well-being.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The Role

We have a fantastic opportunity for someone to join us in the position of Resident Liaison Officer.

Based out of our office in the Isle of Dogs, this role is to provide an administrative service for the Cladding & Maintenance team and specifically administering Fire Risk Assessment Actions. Dealing effectively and promptly with all issues and reporting any problems to the Major Works Manager or the Operations Director.

 This primary purpose of this role is to build customer confidence during these works. Ensuring resident liaison & customer care are of the highest level.

 Your responsibilities will include:

• Ensure effective resident consultation & communication is carried out, in particular in relation to Cladding project.
• Ensure regular interaction is maintained with tenants/visitors during Cladding process.
• Make appointments with tenants when required.
• Identify customer needs (work shifts, school runs, health issues)
• Ensure all aspects of works are explained to tenants.
• Attend regular site meetings; engage with Project manager/site supervisor on a regular basis.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly and positive. The successful candidate will:

• Good standard of education.
• Good level of competence in customer care in the building/maintenance industry.
• Good level of IT skills and literacy
• Previous work experience in the housing sector
• Track record of developing and maintaining good working relationships with staff and customers
• Effective communication skills, both oral and written
• Previous RLO withing the Housing sector is desirable
• Experience of working with Cladding – Highly Desirable
• Excellent people skills – you will be liaising face to face with the residents

The Offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

Salary: £25,000

Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.

Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to

all colleagues

Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year. [not for statutory employees]

Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.

Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your

family’s healthcare.

Well done! With our colleague recognition programme you will know when you’ve done a #greatjob

Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.

We’re here for you. Our employee assistance programme offers counselling and support for you and your family

24/7.

Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.

Experience new things. We offer you a career break after 3 years’ continuous service.

About Us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.