The role

We have a fantastic opportunity for someone to join us in the position of Resident Engagement & Partnerships Officer in London. Your responsibilities will include:

• Implement and monitor the impact of the Resident Engagement activities.
• Co-create partnerships with service providers and others to maximise benefits for OH communities through collaboration and matched funding
• Provide focus on implementation and monitoring of a menu of options for resident engagement, supporting and building relationships with the residents who are taking part in activities.
• Work closely with residents, external stakeholders and other departments within One Housing to
  deliver the corporate plan and operational targets
  
• Maintain an up-to-date understanding of resident engagement issues understanding how to
  deliver services across all tenures.
  
• Engage with, guide and support residents; ensure services reflect residents’ needs and resident involvement through regular reporting to other teams.

What you will need to succeed

• A wealth of experience of providing and developing high quality, customer focused, value for money services and programmes that involve and empower customers to contribute to and scrutinise services and develop their communities.
• Experience of successfully working with front line operational services in particular in leading and managing resident or customer consultation and focus groups.
• A real understanding of how to gather resident’s needs and be keen and skilled at developing a positive rapport with tenants, tenant’s representatives, stakeholders and partners.
• Be a confident communicator, handling all types of contact and relationships with ease and being able to remain calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working.
• A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary:£31,000 - £33,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.