Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“Part of Sky’s Customer Service Group, our Customer Strategy & Transformation function works across all areas including Sky Broadband and Talk, Sky TV and Apps, and Sky Mobile, and it’s made up of customer champions, helping Sky to deliver the best possible customer experience.

Within this, our Customer Experience team are responsible for understanding what really matters to customers, and using that insight to help inform, shape and deliver our customer strategy. We also have a laser focus on the end-to-end customer journey, and making that the best it can be.

Critical to the post is the ability to collaborate with and help your colleagues in that mission, looking for ways to support their work, so as well as the skills that you bring, we’re looking for someone who is values-driven with a natural passion for doing the right thing for customers and colleagues alike.” – Director of Service Assurance.

What you’ll do:

As a Research Executive, you’ll run and maintain the quantitative research trackers as well as supporting other quantitative and qualitative research activities that drive the Customer Experience measurement framework; here’s a flavour of the kind of work you’ll be involved in:

• Managing stakeholder relationships to support the research tracker
• Programming survey questions, often using conditional logic
• Building and preparing sample data for research fieldwork, and inviting participants
• Managing research activities including survey support queries, prize draws, etc
• Data cleansing and validation, and the preparation/ transfer of data for analysis
• Contributing to statistical analysis and reporting, and supporting the team more widely
• Supporting activities for designing and executing quantitative and qualitative research

What you’ll bring:

• You’ll be genuinely passionate about Market Research, and you’ll be familiar with running research trackers end-to-end, including sample preparation and email campaigns
• You will have experience of conducting survey fieldwork activity, as well as working with (and managing) external research partners where needed
• Supporting work will come naturally to you – you’ll love getting stuck into activities to design and execute quantitative and qualitative research studies
• You won’t be afraid of handling and manipulating large data sets
• To help us turn research into actionable insight, as well as having advanced Excel skills you’ll also be good at laying out clear stories and creating excellent slides in PowerPoint
• You’ll be a natural communicator – happy and comfortable sharing your vision of what needs to be done, and acting as a story-teller to bring that to life in an engaging way

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Any UK Sky site

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.