Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Front Door Analyst has responsibility for managing all new requests (typicaly 80-100) into the People Reporting and Analytics team.The role holder also has responsibility for the front door application where new requests are input and processed. The Front Door Analyst will work with the HR Reporting Manager to ensure requests are managed effectively and resourced across the reporting team based on capacity and knowledge required. The role holder has responsibility for the customer experience and operational management of the front door process including review of performance metrics including completion rates and timelines.  As part of the reporting team this person will also be responsible for regular reporting activity.

You'll have the following responsibilities

• First point of contact for all reporting and data management requests received via the Front Door 

•Service all requests that can be fulfilled using existing reports or need redirection.

•Qualifying requests to ensure all details are captured and to identify the appropriate data sources and capability required to fulfil.

•Based on knowledge of reporting portfolio advise customers on appropriate solutions to the request within the data context.

•Monitoring and ensuring timely allocation of new requests, identifying any potential issues and addressing as part of the work reception process. 

•Monitor & manage requests once allocated to ensure timely closures.

•Develop communications for stakeholders to actively promote existing reports and resources available.

•Monitor requests and identify opportunities to develop more efficient solutions to fulfil requests from regular customers or recurring themes.

•Maintain and improve our SharePoint sites to provide a positive colleague experience and simple report access.

•Champion continuous improvement of the Front Door process within the team to deliver an improved colleague experience.

You'll have the following skills & experience

First point of contact for all reporting and data management requests received via the Front Door 

Service all requests that can be fulfilled using existing reports or need redirection.

Qualifying requests to ensure all details are captured and to identify the appropriate data sources and capability required to fulfil.

Based on knowledge of reporting portfolio advise customers on appropriate solutions to the request within the data context.

Monitoring and ensuring timely allocation of new requests, identifying any potential issues and addressing as part of the work reception process. 

Monitor & manage requests once allocated to ensure timely closures.

Develop communications for stakeholders to actively promote existing reports and resources available.

Monitor requests and identify opportunities to develop more efficient solutions to fulfil requests from regular customers or recurring themes.

Maintain and improve our SharePoint sites to provide a positive colleague experience and simple report access.

Champion continuous improvement of the Front Door process within the team to deliver an improved colleague experience.

Customer Focus – this job involves contact with a range of  customers from within HR and across BT. Understanding help identify ways to improve the services available and access to reporting.

Data Management – experience of data management and report generation is essential as the role holder will service front door and regular reporting services

Data Security – understand data governance and data controls related to sensitive personal data and  aligned to GDPR and data privacy requirements  

Problem Solving – data request have to be managed within the data context i.e. what can be sourced and what the data definition is.

MS Sharepoint capability – the current front door and reporting services are SharePoint based

Process Improvement – review and improve the services provided through the  Front Door process to benefit customers and provide valued resources effectively and efficiently

Time management- the role requires effective time management to ensure requests are fulfilled effectively and efficiently. 

Stakeholder management - the completion of reports varies significantly due to the complexity of sourcing data, managing this and customer expectations is therefore important.

Understanding what customers use reporting services for and what leads to customer demand will mean for the company.

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!