Main Responsibilities

• Dealing with the general public and corporate clients on the phone and in person
  Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc.
• Monitor daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring insurance policies of corporate customers, expiring credit card authorisations, excess mileage etc.
• Resolving problems and delivering outstanding customer service
• To increase the number of local corporate accounts within the designated area
  Identify new potential sales areas
• Production of business plans and strategies and any other planning associated with the development of the Rental Department
• Vehicle status management/weekly audit of vehicles
• Supervision of banking
• Accurate record keeping especially insurance records
• Administration of maintenance on all vehicles
• Recharging damaged vehicles to customers
• Fuel account management & mileage excess supervision
• Ensure that a thorough internal and external inspection is carried out on all vehicles including checking tyre pressure, oil level and general presentation prior to rent.
• Month end close down procedures/batch invoicing/liaison with the Finance Department

Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with relevant insurer

Role Responsibility

• Great basic salary and OTE figures
• 22 days holiday, rising with length of service
• Tool Insurance scheme (Up to value of £10k covered by Inchcape UK)
• Generous vehicle purchase discount
• An employer culture of development and progression
• Company pension scheme
• Life assurance
• Discount gym membership
• Employee Advantage - retail discounts with over 3000 retailers
• Cycle to work scheme

The Ideal Candidate

The Ideal Candidate

• Experience in Rental Account Management
• Experience of rental operating systems, desirable
• Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders
• Ability to work independently
• BVRLA City & Guilds Rental Operator Skills Certificate, desirable
• Must hold a full clean UK driving licence
• Strong working knowledge of Microsoft Office with emphasis on Microsoft Excel

Package Description

Rental Manager – Volkswagen Manchester Van Centre

Job Introduction

As an experienced Rental Manager, you will be report to the dealership’s General Manager and be responsible for the day to day running of the dealership’s rentals department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver an exceptional customer experience to all stakeholders.