We have a great opportunity for a Senior Leader to implement an EMEALA function that will deliver our Remote Services across our Digital Services portfolio. You will identify the scope, define the transition strategy, engage with key partners, whilst promoting Service Excellence in everything you do.

By influencing others, you will collaborate with internal and external partners to centralise the needs around Service Excellence. You will drive efficiency through process standardisation and implementation of a world-class remote Service model. 

If you are excellent at developing and communicating vision then this role is right for you. You will demonstrate the capability to translate strategies into achievable implementation plans. Do you enjoy establishing new working relationships with diverse groups of people in a global, matrix organisation?

Then the following is what you'll need:

• Leadership – define a common purpose
• Segmentation – define what matters
• Process – lead expectations within journeys
• Talent – empower the front line
• Governance – establish metrics and governance

How you will do it

• Be a member of the EMEALA Service team
• Implement the location strategy, standard processes, practices, service delivery SLAs
• Recruit, train and develop a workforce including senior management and technical professionals
• Identify opportunities to increase the scope of services delivered from the ROC as delivery models evolve.
• Actively engage in leading organisational and cultural change across JCI
• Drive customer satisfaction
• Collaborate within the buildings functions Fire and Security, Building Management Systems (BMS) and Controls, Heating Ventilation and Air Conditioning (HVAC), and Industrial Refrigeration
• Identify, pursue and implement savings opportunities through optimising, business processes and lowering the cost to serve the business
• Establish a robust resourcing model that provides a strong career path and succession plan to the staff. Implement and own the staff retention strategy whilst ensuring that staffing levels are managed to meet service levels
• Drive perpetual service improvement to deliver profit to the business.

What we look for

We are looking for passion and credibility within the Remote Service Delivery world. Johnson Controls needs someone with knowledge of Service and Digital Transformation as we strive to develop an outstanding remote service for our customers.

Ideally, we want this individual to have experience of a large blue chip or a Tier 1 Business Process Outsourcing Organisation. We will need a successful track record and extensive knowledge of defining and delivering service strategy across a multi-disciplinary business.

Evidence of leading transformation that delivers progressive improvements to service provision and cost base is required. Practical knowledge of how technologies support and deliver business benefits and evidence of striking the right balance between people, process, and technology.

Travel and outstanding leadership skills are imperative

What you will get

Encouraging team environment, an opportunity for personal and professional growth and add to that a competitive salary, bonus, family medical cover, pension, and many other great benefits.

At Johnson Controls, we believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.