Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The main focus of this role is to successfully lead a team of Recruitment Services Administrators who focus on onboarding for our Customer-Facing roles. These are for areas in Sky like our Contact Centres, Home Service engineers and Retail stores.

You will also support the team through our Sky Life transformation programme, where we are implementing Workday across HR in 2022. You’ll ensure the service is both high-quality and responsive for hiring managers and candidates. Your team will be known for being easy to deal with, efficient and producing work that’s right first time.

What you’ll do:

Work with your Manager to deliver the transformation of the current service through the Sky Life programme. Ensuring that the teams are engaged throughout, including them with clear direction and regularly sharing plans and priorities for the Service.

Effectively lead, manage, engage, develop and empower your team to provide an outstanding service within SLA’s.

Act as a true partner with the wider customer facing recruitment team, delivery partners and People+ ensuring the delivery of a joined up and seamless service.

Take accountability for escalated complex queries, managing stakeholders effectively and taking decisive action.

Using your knowledge of our systems and processes, look for ways to continuously improve our efficiency and service levels, using technology and automation wherever possible.

Ensure you develop and maintain a detailed understanding of Sky policies, our processes and ways of working, the HR systems and relevant legislation & provide relevant coaching and training for your team.

Manage resource levels in your team, including the recruitment process, sickness levels, holiday schedules and shifts and overtime where necessary.

Ensure effective controls are in place to minimise risk to Sky in particular with regards to Right to Work, Background Checking and GDPR.

What you’ll bring:

Ability to engage, empower and inspire people to work towards a common goal.

A track record in using data and analysis to drive performance.

Experience of engaging with stakeholders at senior levels.

Previous onboarding or recruitment delivery experience.

Customer focused, putting the customers at the heart of everything we do.

Experienced in leading a high-volume operational team.

Experienced in having responsibility for Workflow management and Continuous Improvement.

Knowledge of recruitment policies, processes and employment legislation.

Team Overview:

Our HR team is all about making Sky a great place to work that’s both fair and inclusive for our people. We do OUR best to help everyone be at THEIR best! From hiring fantastic people to offering great benefits, from supporting learning and careers to making sure everyone gets paid on time – it all makes a difference. We want our people to have everything they need to design awesome products, create amazing TV, deliver the best customer service and much, much, more!

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place

A generous pension package

Private healthcare

Discounted mobile and broadband

Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.