Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We have an exciting and important vacancy within BT Group. As our Recovery Specialist, you will be protecting both our customers and revenue. 

You will ensure effective and efficient control operation; you will have an analytic mindset whilst assuring up to £1bn of revenue. You will be operating controls to investigate under-billing and over-billing, thus ensuring we are accurate, doing the right thing for our customers, and driving operational excellence

Having experience in, or great knowledge of, Revenue Assurance, you’ll possess great technical skills as well as being exceptional with stakeholder management, as you will be interacting with different parts of the business to ensure effective delivery.  

There will be variety and a lot of unique challenges throughout. You will be able to tell a story with the data you see, whilst you are energetic in ensuring revenue recovery and root cause analysis for usage related issues/incidents. 

You'll have the following responsibilities

Uses deep technical understanding of BT E2E system/product to drive operational excellence in GBA and CFU processes. 

Ensures all controls are operated on time/ and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents 

Identifies and drives opportunities for operational improvement and efficiencies and prioritises and implements the most cost effective solutions.

Engages and maintains operational stakeholder relationships across GBA/GBS and multiple CFUs to support quick resolution of customer issues and to support process improvements. 

Ensures quality user acceptance testing processes via the development and implementation of clear and upfront testing strategies and requirements gathering

Ensures adherence to OFCOM and BABT regulatory requirements through diligent operation of our regulatory control to prevent fines and brand damage to BT. Supports reporting and walkthroughs with internal/external auditors and governing bodies 

Carries out ad-hoc analysis supporting customer queries/issues.

Creates/supports business cases to secure funding for fixes or new controls where applicable.

You'll have the following skills & experience

Extensive knowledge and experience of usage assurance controls.

Experience in the design, deployment and effective operation of assurance controls across usage products and services. 

Significant Telco experience in complex operations such as Fraud, Billing, Incident Management or Revenue/Business Assurance roles. 

Extensive Business/Revenue Assurance industry experience or other relevant area. With knowledge of tools and practices used for assuring Usage based products & services

Significant experience in using and operating industry standard assurance tools – RAID, ROC RA, Revenue Guard or similar

Knowledge and experience of extracting and clashing data using tools such as SQL, Business Objects, MS Office 

BQF LP+ or Six Sigma Green+

Benefits

• Competitive salary and on-target bonus plan

• World-class training and development opportunities

• 25 days’ annual leave (not including bank holidays)

• Discounted broadband, mobile and TV packages

• Share option and pension scheme programmes

• Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!