Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

 

 

About this role

This is a critical role, responsible for driving the planning and delivery of major strategic programmes across Consumer products on BT and EE brands, including leading the planning and execution of BT/Home back book price changes. This will include collaborating with multiple stakeholders to define the scope, customer segmentation and offer strategy and manage key risks, opportunities, and contingency plans. Working with a variety of teams across Consumer, this role will also be responsible for the GTM execution of Price Change ensuring channels and customer communications are updated with key messages to ensure delivery lands brilliantly with customers and colleagues as well as monitoring performance to ensure the scope is delivered in line with expectations 

You'll have the following responsibilities

Major strategic programme planning and delivery

Act as a key advocate, influencing multiple stakeholders to deliver the strategic vision

Utilise market/customer insight and base analysis to identify key risks and opportunities during the planning and delivery phases of back book price changes

Collaborating with teams across Marketing, develop the segmentation, key customer messages and offers/gives strategy

Define and drive the GTM execution of Price Change, working with a variety of teams across Consumer to ensure the delivery lands brilliantly with customers 

Monitor performance through a variety of data and reporting sources, managing risks and contingency plans

Provide regular updates on progress, including the creation and presentation of materials for MD and CEO level sessions

Balance key business priorities to drive brilliant customer and commercial outcomes

Set pricing where necessary

You'll have the following skills & experience

Ability to quickly establish credibility and respect and build strong working relationships with your stakeholder’s pan Consumer and BT

Strong analytical and strategic capability 

Excellent planning and execution skills

Proven track record delivering multiple £m P&L lines

Responsible for multiple Commercial plans

Influencing at Director level

Significant knowledge of Mobile, and or Home Proposition set across BT and EE brands

Significant knowledge of communications market dynamics ideal

Knowledge of how to obtain and interpret customer and market insight

Substantial knowledge and broad experience in Marketing 

Bold and confident thinking, challenging the status quo where appropriate

Proven ability in making things happen – translate solutions into creation and delivery of practical and workable marketing plans that have a commercial / business impact.

Patience and experience of navigating large, complex organisational structures 

Able to deal with ambiguity, identify resources to implement and determine pragmatic solutions

Substantial marketing and commercial experience

Proven track record in planning and delivering strategic projects

Proven track record in pricing & portfolio strategy & P&L management

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary 

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

 

 

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

 

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

 

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!