The Project Manager will play a key role within the Group Transformation function and within a specific portfolio of change, delivering a change project.

The role is comprised of four components: delivery, stakeholder management, commercial and strategic awareness, and leadership.

Key responsibilities include:

Delivery responsibility for a project or projects

• Accountable for the end to end delivery of allocated programme of work to scope, time, quality and budget (typically (£1-5m)

• Oversee the delivery of the project(s) from initiation to completion, developing end-to-end project plans, following the Change Framework

• Establish and maintain the overall project plan, incorporating key milestones and work packages, ensuring clear accountability and ownership across the stakeholder group

• Adhere to the Change Framework, ISO:9001 and other compliance standards as required

• Identify and pro-actively manage risks, issues and dependencies, escalating as appropriate

• Provide potential resolutions to problems, project changes and resource constraints

• Set up and manage appropriate project governance, including SteerCos and reporting

• Engage project stakeholders through effective communication and reporting 

• Work with change colleagues (UAT and Business Readiness) to ensure project deliverables are fit for purpose   

• Establish and execute project comms plan; overall reporting of progress, issuance of project documentation, key messaging, pre / post -implementation comms

• Identify and track project success factors and operational KPIs 

• Ensure that the individual projects meet business requirements and are delivered to time, budget and quality

• Conduct end project evaluation to assess how well the project was managed 

• Ensure lessons learnt are factored in to future projects 

• Display problem solving acumen; take ownership of a issues and seek to drive to resolution 

Stakeholder management

• Engage stakeholders (including Head of level) through effective communication and reporting

• Harness and direct project stakeholders to deliver project efficiently

• Develop an understanding of the needs of stakeholders at different levels and work to build a broad base of stakeholder relationships

Commercial and strategic awareness

• Build an understanding of the business environment for which the project is delivering

• Demonstrate an understanding of key business metrics and KPIs relevant to the project

• Focus on the customer to ensure solutions remain true to the objective of delivering great service

Leadership:

• Demonstrate emerging leadership skills through leading a matrix or virtual project team of business SMEs

• Seek opportunities to build capability of the project team, advocating project management skills and methodologies

• Ensure adherence to all business compliance standards

• Demonstrate a commitment to TalkTalk essentials and seek opportunities for personal development 

• Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment

To deliver in this role you'll have:

• Experience managing significant change projects

• Full lifecycle end-to-end delivery

• Excellent interpersonal skills

However, it would also be great if you have a PM qualification e.g. Prince 2, Prince 2 with Agile, along with 3rd party vendor management experience.

Knowledge/expertise of the telco industry and related product would be ideal.

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