Product Support Specialist

Product Support Specialist

Job Overview

Location
Tremont, New York
Job Type
Full Time Job
Job ID
32964
Date Posted
8 months ago
Recruiter
Helen Josh
Job Views
68

Job Description

Product Support Specialist

 

Precision Planting is an innovative company that is changing the agriculture industry in remarkable ways.  In only twenty years, we have helped redefine agriculture in the US and globally.  Our products make growers more productive, increase yields, current agricultural practices more sustainable, and reduce the costs to feed a growing world. Precision Planting is growing rapidly and has many new products and business opportunities it is pursuing to continue that growth.  We are entrepreneurial in our DNA, fast-paced in our actions, and value hard work, innovative thinking, open communications, and teamwork.  If you share these values, then we might be the right place for you to contribute, grow and succeed in your career. The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the Precision Planting product line.  This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create Precision Planting publications. 

 

Primary Responsibilities:

  • Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break-downs

  • Respond to inquiries and call-back requests placed on the online ticket system during office hours as well as during the after-hours rotation

  • Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option

  • Communicate issues and future needs to the R&D team for current and future products

  • In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch

  • Create and deliver on projects focused on customer experience, process improvement, and training effectiveness

  • Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.

  • Lead breakout sessions of both introductory and advanced level dealer training.

  • Lead breakout sessions during Precision Planting conferences

  • Set-up, tear-down, and staffing of show booths at various regional and national trade shows

  • Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products

  • Assist and occasionally present at Planter Technology Institution events

  • Compile, analyze and report on test plot and field data to assist in the marketing and research of products


 

Required Skills/Experience:

  • Bachelor’s degree in Agriculture, Business or related field

  • Ability to work effectively in a collaborative team environment

  • Effective communicator (both written and verbal) 

  • Experience in presenting to groups

  • Creative problem solving to overcome obstacles

  • Professional approach and interpersonal skills

  • Willingness to develop and grow

  • Basic mechanical skills and knowledge

  • Willingness and ability to adapt to changing priorities

 

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