Product Owner

Primark Technology is about to embark on a transformation journey to support business strategy which includes modernising our operating model as well as technology architecture.

• Part of the In-Store Experience team, this role is the Product Owner for Customer Journey Enablement. You will be responsible for driving the in-store customer journey, ensuring that this is unified and aligned to the digital and operational strategies.
• You will work with key cross functional stake holders to identify new opportunities whilst representing the voice of the customer. You will have a strong vision how to attract, retain and maximise the commercial value whilst continuously improving customer journeys.

You will:

• reimagine journeys working with cross functional teams.
• collaborate across functions to build and maintain truly seamless end-to-end journeys.
• build the In-Store Customer Journey strategy.
• maintain strategic roadmaps.
• drive the delivery of the strategic solution partners.

Key Responsibilities:

• Working with Business stakeholders, set vision for your products using industry knowledge, functional expertise and your understanding of the Primark business context. Support the business owner in defining objectives that will influence the product vision
• Leading the development team in delivering value to the user
• Managing live products to ensure value is being delivered to end users. Ensuring BAU operations are achieved, and system availability is maintained
• Accountable for the release plan and strategy & cross portfolio alignment on relative priorities for the suite of products which may be identified to solve business and customer problems.
• Accountable for maximising the value of the product resulting from work of the development team and through its end-to-end lifecycle
• Responsible for the product development and operations, participating in planning (Sprint and Product increment) and providing a refined and precisely prioritised product backlog for the development team
• Understanding user needs, how the business works and driving the development of the product through clear prioritisation. Envisaging and understand the final product and convey the value it creates and what problems it solves
• Initiate and translate the product road map into a manageable product backlog and prioritise delivery based on value, risk and service considerations
• Support the articulation of sprint goals by providing product vision
• Work with the Product Manager to define, prioritise and break the feature backlog into stories, including clarification and acceptance criteria
• Collaborate closely with key team members and delivery partner to ensure the acceptance criteria of stories is met and support the release planning and sprint planning exercises
• Understand Agile estimation approaches and support the delivery team in being self-managing
• Combine awareness of the relevant business area, the retail market, our customers and other consuming technology product teams to ensure products satisfy all three
• Understand the primary activities and supporting process activities for value maximization
• Know our market, our competition and our business models. Identify trends within customer segments and product segments for new products or improvements for existing ones
• Keep abreast of new technical developments which could improve or redefine the product and customer experience
• Build a culture of customer value driven development
• Promote a cross-team spirit amongst Product Owner peers
• Support the operationalisation of the product into the mainstream organisation and ensure adoption of products across the organisation
• Support our transformation by proactively educating colleagues within technology and wider Primark about agile methodologies and product management
• Support the delivery of products from wireframes to product launch to measuring engagement, working closely with the engineering team

Knowledge & Experience Required:

• Over 3 years’ experience in business relationship management in an IT environment
• Industry or functional expertise validated through experience working for a Retailer
• Able to clearly articulate the evolution of products through design thinking and user story mapping
• An appropriate degree, equivalent qualification or experience
• Preferably a certification in Agile Product Ownership, Scaled Agile or equivalent

Successful candidates will:

• Be a passionate and visionary technologist able to inspire others to challenge and disrupt the current reality to co-create a compelling technology-orientated future business by:
  • Being able to scan potential technologies (established, emerging and emergent)
  • Finding ways to translate that into business opportunities
  • Be able to take people along with you, empowering new ways of working and successfully executing on those opportunities
• Possess proven experience in establishing and growing products
• Have excellent knowledge of relevant business portfolio and functional expertise
• Possess excellent Business partner and supplier leadership skills
• Consistent track record of strategic and innovative thinking
• Consistent record of driving service and delivery improvement
• Commercial management experience and financial literacy
• Excellent communication skills – relatability to non-technical business users and technical resources
• Excellent people leadership skills
• Ability to work with multi-discipline development teams with a mixture of onshore and offshore colleagues

Why work with us?

At Primark, we know how hard everyone works to achieve our business goals. Having a competitive salary and annual bonus scheme is our way of acknowledging this. We'll also provide you with a progressive career path, because clear advancement is what we’re all about at Primark

Our flexible working benefit, Your Day Your Way, means you get to choose when to start and finish your workday. Choose to work remotely if you like, in a way that suits you but also helps us get the most out of your talents.

There’s a lively culture here, and it’s easy to get to know each other in a truly warm atmosphere.