Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

The Framing tribe lead on early engagement and product discovery for BTs biggest & most complex strategic consumer initiatives.  Our role is to help define, shape and frame the problem space, then via close collaboration with others, co-create opportunities to help users achieve their goals and deliver value for the business. 

In the early stages of new initiatives & propositions there can be a fair bit of uncertainty, this is where Framing comes in. We always begin by gaining a deep understanding of the problems we’re looking to solve from a users perspective, along with the outcomes we’re trying to create. We do this by ensuring each idea is founded on solid data & insights and this early insights gathering and user research also also key to validating hypotheses on the user’s needs. Our discovery is also vitally important to our journey squads.  Firstly, in terms of their understanding of the problem space, but also in prioritising work on their backlogs.

What you'll be doing

• Lead on early engagement & collaborate on our biggest initiatives, helping change the perception of Digital from delivery channel to collaborative partner

• Use a variety of insights and analytics to validate the problem space and co-create and influence propositions and initiatives 

• You’ll help shape new initiatives with other areas across Consumer. 

• Collaborate with concept owners and digital delivery squads to make sure each initiative and proposition has a clear set of problem statements identified

• Gain a deep understanding of the problem space and frame it in a way that impacted squads across digital understand the problems they need to solve

• Collaborate with service designers and user researchers and relevant delivery squads to identify user need and business needs and hypotheses to test with customers

• Drive the early user research activities, ensuring the research focusses on the key priority things to be learned

• You’ll work with conflicting priorities and use customer insight, discovery & data to make decisions 

• You’ll input into the goals and objectives of your tribe/team.

• You’ll prioritise activities for your squad based on what you’ve learnt from user research & testing optimisation and tests – we want you to fail fast and learn quickly

• You’ll be responsible for the product performance of your squad.

Who you are

• Experienced Digital product owner

• Experience with creating and influencing digital product strategies

• Understands agile methodologies and has ideally worked as part of a squad

• Extensive experience of working in a data driven environment

• Excellent collaboration skills and experience of working as part of x-functional squads

• Agile & Digital transformational experience a bonus

• Understands and applies lean principles of rapid build / measure / learn cycles.

• Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!