Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Delivering a business-critical product that supports all our global Sky OTT propositions’ customer service operations is exciting. In addition, we are doing so in a fast paced and dynamic part of our business. This is a great opportunity for someone who wants to be faced with exciting challenges, fast paced delivery, and who can balance consistency with innovation within their product set.

What you’ll do:

• Inform the strategic direction of the Service Technology based on clear commercial rationale and robust analysis or insights with a focus on your product area.
• Collaborate with relevant stakeholders and support teams, such user experience specialists, to optimise existing capabilities as well as creating new ones
• Take ownership of measurement and reporting across the product capabilities, using data-driven insights to deliver enhancements to the experience and performance.
• Provide support for strategic roadmap projects, working alongside other product leads within the service and business operations.
• Understand the business objectives and requirements across Central OTT, local team Operations, Digital, CRM and Technology teams
• Help define excellent requirements for the CRM Scrum Team, Digital and Operations stakeholders across our Central OTT coverage
• Work closely with the CRM Scrum Team to ensure the best solution is designed to meet the objectives of the business.
• Lead development of critical new initiatives around automation, artificial intelligence and continuous process Improvement

What you’ll bring:

• We’re looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes a successful operations tick.
• Experience as technology product owner, ideally with a customer service, digital front end, or customer relationship management (CRM) platform.
• You have a background which includes exposure to Salesforce as our core service platform (at least at a foundational level, ideally with a certification).
• You’ll have excellent networking and communication skills, the ability to manage several different projects and collaborators simultaneously, all the while ensuring everything is prioritised according to business needs.
• You should be able to demonstrate your ability to gather and define requirements through interviews, workshops and manage senior partners across the business vertical.
• Delivery of recommendations to improve processes and working practices, balancing cost and benefit when defining requirements and evaluating possible solutions.
• An ability in defining & shaping operational technology that derive positive customer experiences and sustainable commercial solutions.

Department overview:

We’re the Product Hub. We’re the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better and we can’t wait to get started on what’s next.

Global OTT Technology

Our team develops and supports market-leading video streaming services, underpinned by innovative engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.