Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

A change agent with a passion for coaching and empowering teams to transform their behaviours towards a more Agile way of working.

You will partner with Technology and CSG squads, engaging with Senior Leadership, Technology partners, Product owners, Tribe Leads and Squad members to help build an always on technology delivery model for CSG, reinforce the Agile mindset and to embed Agile principles in the day to day work.

You will help strengthen Agile practices and playbook, and you will be a champion for Agile culture and behaviours—a ‘culture carrier’

We’re looking for leaders who:

• Are strong change agents and can influence mind-set and behaviours, including those of senior leaders
• Are able understand a product vision
• Are passionate about Agile principles and are excited to embed them across the organization
• Apply innovative and creative thinking in order to solve problems and get things done
• Are intellectually curious and love learning new skills and capabilities, e.g., Agile principles
• Are courageous and will be comfortable challenging, advising, and coaching Product Owners, Tribe Leads and Senior Leadership

What You’ll bring:

• Deep understanding of the Technology business and acts as a true partner in the delivery of the vision
• To demonstrate strategic thinking and ruthless prioritisation and successfully deliver on the squad mission
• Experience working with or in Agile teams and understanding of Agile practices
• A desire and openness to learning and continuous improvement
• Strong influencing skills to achieve alignment up, down and across the organization
• Courage to challenge and advise various stakeholders, including Senior Leadership
• Excellent communications and people-interaction skills
• Commitment to the organization’s new way of working through greater collaboration and breaking down of siloes
• Ideally (not must-have), of reasonable tenure at the organization, i.e. threshold familiarity with navigating the company ecosystem
• Providing coaching, support, and guidance to Squad members and all relevant stakeholders to influence Agile culture and behaviours
• Bringing a continuous improvement and MVP mindset to the Squad’s work
• Reinforcing the right culture, behaviours, and mindset within your Squads and also across the organization, based on the organization leadership principles
• Foster strong relationships with stakeholders and the squads
• Provides continuous feedback
• Acts as a mentor to other PO’s in the tribe

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

This role can we be based anywhere in the UK

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.