Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

The Digital Communications Lab, in the Onboarding and Customer Comms Value Stream will give you the opportunity to work in a growing dynamic team which paves the way to digitising communications for the group and making the Bank a more sustainable business. You will be joining a fast paced and exciting Lab which owns and grows the Paperfree proposition, SMS, Push and email channels for the whole group. The Digital Communications Lab empowers its teams to think big, test and learn and drive outstanding changes for our customers and the Bank.

Job Description

We're on a journey to build the bank of the future, and we need your help!

An exciting opportunity has arisen within the Digital Communications Lab for a Senior Product Owner.

Do you want to drive cultural change at the UK’s largest digital bank?

As a Senior Product Owner, you'll play a key role by enabling and inspiring our people to make changes in order to deliver high quality, efficient and impactful outcomes. In the Digital Communications Lab, you'll be responsible to drive the growth of our Digital Communication channels, identify new opportunities to migrate paper out of the business and support the Lab PO in defining the Digital Communications strategy for the next few years. You'll be working cross-division and will empower a number of Feature teams and support them in delivering ground breaking, safe and robust changes for customer whilst ensuring our BAU is full proof. You'll ensure we enable the Bank to communicate to our customers in a meaningful way, in the right channel at the right time.

So what are we looking for in you?

• You're always focused on collaboration, putting aside ego to facilitate the success of others
• You'll be comfortable influencing without authority, trusting and empowering the team with responsibility
• You'll be data driven and bring evidence-based decision-making to explain 'why'
• You're comfortable challenging partners -saying “No,” but also explaining why in terms they understand
• You'll foster a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely
• You'll inspire colleagues to move from an "organisation of talking" to an "organisation of doing"
• You're a dynamic and adaptable individual – able to use & learn new skills & knowledge in varying circumstances
• You'll inspire with energy, passion and service to the team
• You've a well-developed communication kit bag with extensive customer management experience
• A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab
• And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

We'll be specifically looking for these skills on your CV:

• Experience working with technical and cross-functional teams to deliver change
• Proven experience in strategic and large transformations
• Advanced business insight
• Knowledge of operational communications preferable but not required

What else could you bring with you?

• Experience of influencing alignment up and down the organisation - able to explain prioritisation decisions in releases
• Experience of crafting a phenomenal team environment that attracts and retains talent

What we’ll give you in return:

We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background.

Together we make it possible!

We'll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• A flex cash pot you can adjust to suit your lifestyle
• Private health cover
• 30 days holiday plus bank holidays
• Various share schemes including free shares

We're an equal opportunity employer and deeply value diversity within our organisation.

We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly - it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best.

Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Are you interested in joining our team? Apply today; we'd love to hear from you.....

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.