The Vacancy

We are looking for an enthusiastic team member to join our Digital team as a Product Manager (Digital) based at our Support Centre in Worksop or our London office once a week, depending on which is closer, and working remotely. 

As our Product Manager (Digital) you’ll play a key role in the evolution of the wilko’s omnichannel capability to deliver a leading customer experience and accelerate our performance. Working cross functionally with a great team you'll transform and develop new digital products to deliver our strategy. 

Taking huge pride in what you do, your role will involve owning the vision, outcomes, and strategy for your product area. You will develop a deep expertise by working closely with analytics, UX design, UX research, analytics, and insight to form the basis for your product requirements, roadmaps, and strategies. Along with:

• Delivering exceptional customer experiences, while balancing the requirements of business stakeholders, technical limitations, and user experience best practice.
• Defining, analysing, and reporting on measurable outcomes that will document the success of your products, keeping a strong focus on value for the customer and the business.
• Developing key relationships across the business with a key focus on IT, trading and commercial (and 3rd party partners).
• Meet regularly with key stakeholders to ensure their requirements are considered and that they are up to date on product enhancements.

For this role we need someone who has over 3 years experience with product development, ideally within an omnichannel e-commerce environment, be passionate about improving customer experience and deeply analytical while also not being afraid to act. You'll have experience of using JIRA within a SCRUM/agile development framework, using data to drive informed decision making - using A/B testing, user testing, Google Analytics, or market/competitor analysis and have a deep understanding of how customers shop and behave online, the customer lifecycle, and how to develop and deliver impactful growth online.

We know it’s not just about the role but how we can reward you too, so with this role comes a competitive salary, a brilliant rewards scheme, 33 days holiday entitlement (inc Bank Holidays) rising to 38 days after 5 years’, a great pension scheme, an exceptional array of apprenticeships, wilko WOW flexible benefits (such as great discounts on shopping, days out, holidays, health and fitness and money-saving schemes to cut the costs of childcare), holiday homes and most importantly 20% team member and family discount in store and online.

The Company

We're a family-owned business with honest and fair family values at our heart. 

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.