The opportunity…

Do you have great stakeholder management with the ability to set direction?

As a Digital Product Manager, you will be responsible for creating seamless intuitive customer centric journeys and solutions across our digital channels and business. Driving quality customer experiences, maximising conversion/journey completion and delivering continuous improvement for the customer journeys. Under your management, you’ll provide customer value whilst targeting business KPIs including customer satisfaction, contact reduction, self-serve and journey completion.

You’ll be responsible for the delivery of the ‘right’ customer solutions with commercial results for identified digital journeys/channels. You’ll identify ways to continuously improve customer experience to drive self-serve, competitiveness & profitability, using insight to challenge existing practices where benefits are clear.

Our teams are set up to work flexibly and we provide a full suite of IT equipment to ensure that our employees can work from home comfortably and effectively. 

Gemma Vine, Senior Delivery Assurance Executive, says “Having come back from maternity leave May last year, EDF have been flexible and where we can now work from home, I am able to do 4 longer days to have a day off in the week with my son. This not only helps financially as it’s a day less of childcare, but I am also getting some quality time with my son.”

What we’re looking for…

Being a Digital Product Manager at EDF means you’ll understand the importance of monitoring the performance of your journeys and will be accountable for the development of these in your channel.

It's important you champion a test and learn approach and a working towards a ‘pure’ minimum viable product approach. 

You will role model the culture we want to create - Human, Brave and Positive - and play a leading role embedding these brand behaviours in your work, what you create and relationships in Customers and much wider. 

Competitive Salary & Benefits

At EDF we’re dedicated to offering flexible benefits that support our people across all aspects of their lives. We’re delighted to offer a range of benefits to support our employees’ physical, emotional and financial wellbeing. 

In addition to a competitive salary we offer a market-leading company pension scheme, paid holidays with ability to buy additional holiday and a range of flexible benefits, such as: a company incentive bonus plan, health cover, cycle to work scheme, electric vehicle scheme, gym membership, discounts and employee pricing.

Apply now