Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The opportunity

Do you love creating quality digital experiences? In this role, you’ll get the chance to design and deliver experiences that impact users of BT, EE and Plusnet’s consumer products and services.

We’re passionate about human insight-based creativity, which underpins everything we do in the Design team at BT. The work you’ll be doing varies from week to week and combines the worlds of user interaction and user experience, so you’ll never get bored. We assign new starters to an alliance based on a combination of your background, development needs and interests, so your skills are fully used and you’re able to grow with us.

JoinDigital

What you'll be doing 

• Ensuring the user can achieve their goal easily, through simplified user journeys that have a significant commercial benefit.

• Collaboratively defining the digital experience on major products within the focus area of your squad, whilst considering the impact on all initiatives across the digital channels.

• Translating user needs and business goals into compelling interactive customer journeys.

• Working closely with content designers, user researchers & data analysts to ensure our content is evidence based, user centred and continually optimised

• Be the Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities.

• Designing simple, brilliant experiences that reflect the brand(s) and our Digital Experience Principles.

Who you are 

• Able to use Interaction Design & Prototyping to define the order and experience of user’s activities within digital touchpoints

• You can turn interactions into a simple and delightful user interface

• Ensures content is findable and usable

• Designs end-to-end journeys with user needs and data at their heart

• Discovers issues and needs through user research & testing

• You can analyse behaviours and appetites using data analysis, MVT & A/B Testing

• Ensures each moment is intentionally created using Micro Interaction Design

What we can offer you 

State-of-the-art facilities and inhouse user testing labs for customer insights

The latest tech and software to ensure you succeed in your role

A positive approach to wellbeing, with support and initiatives in place (add example)

We’re open to flexible working arrangements to allow you a healthy work/life balance

Fantastic rewards scheme including health, dental discounts, discounts on BT and EE products and services, including free BT broadband

Take up to three volunteering days per year to give you time and enthusiasm to help charities and good causes

Scope to get curious about other disciplines (with our inhouse content design, user research, SEO, UX/UI, and accessibility training) plus budget for conferences and external training

Groups and programmes dedicated to developing your skills and leadership potential

The ability to build a design community that reflects you

An inclusive working culture where people from all backgrounds can succeed

10% annual salary bonus

25 days holiday + bank holidays

Market-leading pension scheme

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!