Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

Within BT Enterprise, we take a user-centered and iterative approach to digital product design to ensure the best experiences for our customers across their journeys.

This means we step into the shoes of our customers, to understand how they interact with us digitally and what they expect from our products and services.

The Content Design Chapter Lead is responsible for the development content strategies which support both business objectives and customer needs. 

This role is pivotal to developing scalable practices and resources which enable product squads to develop high-quality, useful, usable content for customers across their journey.

They will closely collaborate with stakeholders across Enterprise, as well as the other chapter and design leads, to ensure consistency and continuity of message. The role will also oversee the delivery of SEO and multimedia content.

What you'll be doing

• Monitor and identify opportunities to optimise experiences across our products and services.

• Collaborate with other teams or squads to facilitate scope and requirements workshops, briefs, development and testing processes and user experience reviews to ensure quality of digital experience.

• Lead and develop the Product Design Chapter, developing design talent and overseeing onboarding of additional flexible resources.

• Lead development and governance of workflows, defining clear and consistent ways of working.

• Develop design strategies and useful and usable content across customer journeys.

• Collaborate closely with Product, Proposition and Marketing and Engineering to align messaging.

• Identify and adopt tools that improve workflow with the Design Ops team.

• Work with Design Ops team to codify design best practices into reusable design assets and principles within the Design System Loop.

• Build external strategic relationships between BT Enterprise and specialist partner agencies.

• Be a design thinker - Facilitate discovery sessions as part of a “design thinking” approach across the team.

• Be the Product Design subject matter expert - Support and advise product squads day to day and evangelise the craft.

Who you are

• Related BA/BS degree in Graphic Design, Visual or UI Design, Information Architecture, Web Programming, Journalism, Comms & Media Studies or comparable experience as a senior design practitioner or content manager

• User research, including briefing UXR specialists

• Usability and accessibility best practices

• Developing content strategies from customer insight to drive improvement in customer satisfaction metrics

• Knowledge of copywriting

• Worked with design systems and pattern libraries

• Able to express thinking clearly to others when writing, speaking and presenting.

• Led UX/UI design and content teams for digital product, e.g. websites, web applications, mobile apps

• Managed resources sat across multiple squads

• Expertise in stakeholder management

• Developed a team and individuals using OKRs & development plans

What we can offer you 

• Competitive salary

• Hybrid working

• 25 days annual leave (plus bank holidays)

• 15% on target bonus

• Company Car or Cash Alternative

• Private Healthcare

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!