Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We work in an exciting area that continuously grows; you will work closely with business partners to understand their needs, translate those needs to our technology teams and support execution. This is a great opportunity for a Product Analyst to join our Partnerships Team,create customer valuee and bring your insights into real change for our business and customers.

What you’ll do:

• You will be part of our London based group team, supporting multiple billing partners throughout early stages of onboarding, launching and in-life management
• Perform data analysis tasks and performance reporting to help evaluate overall partnership execution and success
• Gather requirements for different partner billing journeys using our core functionality, perform analysis and use data to identify future product improvements
• Represent the customer and business requirements through customer flows, user stories and acceptance criteria that can be used as testing solutions to ensure they satisfy business expectation
• Support our technology teams to deliver and test partner billing journeys into production
• Create or use existing metrics and monitor to evaluate if the product direction is valuable to business users and customers alike
• Support on the delivery of offer management for different partners, pricing, or product changes
• Build great relationships with our commercial, partnerships and data teams – you’ll need to understand what’s driving their priorities and decision making to help them deliver on them

What you’ll bring:

• A passion for media and technology – it’s at the core of everything we do and are as a team
• The drive to get things done and make a difference, and the calmness to ensure we keep focused on the bigger picture when things are challenging
• Good balance of creativity, organisational and analytical skills
• Great communication skills, with an ability to multi-task, take ownership and prioritise on the go
• Relevant work experience in media, or experience working in product / technology
• Ability to define requirements through interviews/workshops and to improve processes and working practices, balancing costs and benefits when evaluating possible solutions
• Competency / fluency in other European languages, especially German and / or Italian (desirable, not mandatory)

Department overview:

We’re the Product Hub. We’re the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better, and we can’t wait to get started on what’s next.

Team Overview

Product Management

Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.