Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

As a Contract Performance Manager, you will lead the Suppliers to deliver to their contractual commitments, to the commercial agreements and operate within Openreach policies. You will work closely with the Stores team and operate pan Openreach with high influence. It is important having the right Suppliers delivering high quality equipment at the right service level, right location to enable work to be done. Without this role, we risk continued stock-outs or high inventory, causing loss of profitability.

You'll have the following responsibilities

Provide a single, pan- Openreach ownership for in-life contract management of key third-party Suppliers 

Supplier and contract management in accordance with contract standards and Supplier categorization.

Support and management of Suppliers in accordance with any agreed Supplier strategies 

Ensure Suppliers deliver to the contract and to ensure Performance meets the obligations and any under performance is addressed and contractual remedies applied.

Own the Supplier relationship into Openreach and manage under formal governance 

To formally manage all in-life risks associated with the Suppliers they manage and to report on these at least quarterly.

In addition, the role holder may have line management responsibilities for a team supporting a larger number of Supplier relationships.

Lead for Partner Management in implementing Governance or Risk standards for all tiers of Suppliers, Top 16, Next 16 etc. the role-holder will work closely with Assurance and Integrity ensuring measures are fit for purpose for Hardware vs. Services

Work with Supply Chain and Shared Services to ensure timely production of forecasts, challenges accuracy and share with Suppliers

Leading disciplined, evidence based and effective  governance for the Suppliers to improve outcomes across cost, time and quality 

Mobilisation and de-mobilisation of new / existing Suppliers providing services to the category. Balancing capacity with Demand for products

You'll have the following skills & experience

Brilliant people and stakeholder manager

Strong organisational, communication and influencing skills. Able to deliver information from Operations through to Senior Management

Experience of using data to inform and drive business decisions

Good presentation skills

Able to approach problems with a challenger mind-set providing clarity in ambiguity

Collaborative way of working, both internally and externally

Eager to drive change throughout Openreach to simplify

Able to complete tasks in a timely manner.

Strategic thinker with an open mind

Ability to stay calm in crisis”

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!