Responsibilities

Lead a technical team and develop customer acquisition & engagement strategy in the region to accelerate Teams adoption and active usage (measured by DAU, MAU). Measure, track and grow engaging customer scenarios.   

• Drive Teams calling, meetings, devices, and platform experience improvements across a diverse customer set  
• Directly manage a pipeline of key customer accounts as part of a team to manage strategic customers through their adoption lifecycle 
• Understand the Office 365 scale programs and drive Teams adoption using the scale programs 
• Develop and drive strategies and engagement with peer engineering teams, sales and field leadership to leverage them as force multipliers  
• Plan and lead requirements and relevant competitive reviews with team and executive leadership  
• Identify and advocate specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc. 
• Support Microsoft Teams-specific customer connection events in the region

Qualifications

Bachelor’s degree in Computer Science or related field or equivalent experience  

• 10+ years experience supporting and architecting Telephony, VOIP, Conferencing & Calling services
• 10+ years of direct enterprise customer experience, managing a team, in a technical delivery, field, technical sales or customer success role with strong customer focus and an ability to engage at C-levels  
• 5+ years experience supporting application development, release management
• Strong management, leadership, and cross-group collaboration skills 
• Broad thinker, ability to wear many hats, learn quickly and pivot when needed 
• Ability to think creatively and critically about product features and user scenarios 
• Self-driven, innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment 
• Solid understanding of cloud software, SaaS, mobile technologies, operations at scale.

 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.