Acting as the Design Authority on complex solutions, as a Pre-Sales Consultant you'll be the voice of the customer/Partner to help shape our products and services, building customer technical relationships & working with service management and sales to ensure that the correct solutions are proposed to customers.

Based on thorough qualification and engagement, the Pre-Sales Consultant will deliver high customer satisfaction.

You'll add true value by being the trusted advisor to the customer acting in a ‘CTO’ capacity for TalkTalk and engaging up to Board level with our customers.

You'll articulate the reasons why TalkTalk’s services are the best fit for them as well as ensuring the operational viability of the proposed solutions and supporting the strategy to fibre, transitioning from legacy to future services

The opportunities in the role are many. You'll have the ability to shape the position your own way. You'll be a subject matter expert internally and externally and the opportunity is there to build their own brand and develop and succeed quickly. You'll be joining a business heavily investing across Enterprise IT,

How will I deliver in this role?

Technical Design Authority includes the following responsibilities, but is not limited to:

• Technical qualification, documentation and guidance to our customers

• Accountable for end to end solution design

• Accountable for Operationally compliant solutions

• Technical qualification responsibility

• Creation of High-level design documentation for the end to end solution/service

• Act as ‘Trusted Advisor’ to the customer

• Customer Advisor on strategic/tactical product migrations

• Provides customers with regular updates on TalkTalk Business’s Product Roadmap – New products/lifecycle refreshes/EOL

• Subject Matter & Industry experts – presence internally and the marketplace by creating blogs/videos/podcasts/hosting webinars

• Working with Product, Network and Technology teams to implement standardisation or productization of frequently asked customer requirements

What do I need in order to deliver in this role?

• You'll have previous experience in a similar role designing MPLS & SDWAN solutions and wider connectivity IP networks, including documentation creation, proposal writing, presentation experience and technical ownership of the end to end solution.

• You'll have strong commercial acumen with a good understanding of the competitive landscape, technology evolution and the changes to how businesses develop strong business continuity

• Technically, you'll have a deep knowledge of IP Networks

• You'll also have solid technical knowledge of voice services (IP telephony and VOE)

• You'll have an excellent knowledge of ‘Cloud’ technologies

• An ability to consult with our customers

• Proposal writing skills

It would also be great to have:

• Unified Communications Experience

• Managed Services Experience

• Ancillary services such WiFi, LAN, Monitoring

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.