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The AES Corporation (NYSE: AES) is a Fortune 500 global power company whose mission is Accelerating the Future of Energy, Together. We raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our local x global approach.
The future of energy is unknown – for customers and for utilities. Disruption coming from new and advanced technologies, bold and committed sustainability goals, related policy and regulatory reform, customer expectations of effortless experience, and among other changing variables bring opportunity. At AES US Utilities, we are committed to care for customers’ needs today, increase connections and connectivity as their electric utility, and earn the right to grow as their energy partner for their future.
Position Description: The Digital Portfolio Lead will drive a bold vision of connectedness with our commercial and residential customers. The role is responsible for understanding customers’ needs, assessing the market, and integrating digital solutions in our relationship with current customers and future customers.
The role will be the utilities’ subject matter expert on current and burgeoning engagement technologies, digital’s role in transforming energy consumption, business and consumer digital behavior and adoption, collaborating with like colleagues in other AES business units. The Lead will work in concert with customer-facing teams and other portfolio leaders in the utility to ideate, nurture, and bring to the market solutions, services, and products at-scale.
Understand the customer value stream, energy uses, and related journey.
Assess customer needs and identify new opportunities for digital solutions to increase connectedness and create value for both customers and AES Utilities.
Articulate and document value proposition of each digital product within the portfolio and champion it with digital and product development teams.
Understand best practice approach to digital product implementation, CX strategy, and UX testing.
Direct product launch strategies with internal and external communications and marketing partners to position the solutions for high customer adoption.
Prioritize and gate the rollout of products to utility customers of AES-driven and third-party digital solutions.
Develop a portfolio of products and services for the utility, including programs and services brought from AES corporate, third parties and as a function of a regulatory mandate.
Drive a customer segmentation strategy to differentiate customers of opportunity for increased revenue from digital products.
Align regulatory policy and legislative recommendations to support AES’s strategy.
Contribute to the broader strategy to create value for customers and becoming their energy partner of the future as a member of the Customer Leadership Team.
Preferred skills and experience:
8-plus years of experience in a digital product development, preferably in a regulated industry (e.g., energy, healthcare)
Proven ability to identify opportunity, create strategy where none exists, and bring others into the thinking and the work to achieve targets
Bring an entrepreneurial spirit and zest for innovation to the work daily
Ability to quickly adapt to changing business needs
Ability to lead a project from beginning to successful completion
AES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status. E-Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable