Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• Experience with the technology sector and policy issues affecting the internet (e.g., intellectual property, free expression, and online safety)

Preferred qualifications:

• Experience using data and technology to solve complex business problems
• Experience working with a broad array of cross-functional stakeholders, including Engineering and Product Management
• Ability to review sensitive content as part of our removal and escalation management process
• Ability to exercise good judgment, including when under pressure
• Ability to communicate complex issues into simple, clear language with excellent written and verbal communication skills
• Exceptional problem-solving, analytical, leadership, organization, and teamwork skills

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will work cross-functionally and globally to improve Google's policies and user experience. We advise Google on core principles and also drive and manage complex projects.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Be part of the Trust and Safety Ads Policy Implementation and Communications (PIC) team by developing, implementing, and enforcing scalable Google Ads and content policies across all ad formats and platforms.
• Collaborate with Product Managers and Engineering teams to influence product and format policy decisions and prioritization of format onboarding, while improving user experience for policy-related issues at scale.
• Manage and resolve escalations from internal and external stakeholders. Identify escalation trends and provide feedback on formats, systems, policies, and processes to increase automation while providing a better user experience.
• Identify gaps or conflicts in existing policy framework, develop scalable solutions, and work to win consensus across the organization.
• Innovate processes and best practices for implementing policies across operation centers. Drive awareness and understanding of content and advertising policies across the company.