Job Description

The role of the PMO Support Officer covers a diverse range of activities to support the delivery of the project’s objectives. The PSO will support programme and project managers across a broad range of services, which will include:

• Monitoring, reporting and analysis of project progress against time, cost and quality expectations, providing an early warning of any variances or exceptions and ensuring compliance with the Bank’s project and programme delivery framework, governance, and reporting standards.
• Establishing and maintaining a project document library
• Supporting the project budget information and reporting
• Pro-actively forming effective relationships with collaborators across the programme/project
• Updating of risks, issues, assumptions and dependencies (RAID); ensuring quality of information, and chases if overdue.
• Monitoring key performance indicators that may highlight capacity / capability constraints and over commitment of resources or changes to particular areas
• Manages meeting schedules, ensures critical stakeholders in attendance, produces and distributes relevant material, provides status reports. Follows up on actions after meetings taken place Provides secretariat function at meetings.
• Coordinates change control process for Project or Programme
• Contributing to the Centre of Excellence as a one stop shop for consistent tools, templates and guidance across a range of project delivery specialisms, and the continuous improvement of the PMO Community

Role Requirements

Essential Criteria

• A proactive self-starter who is able to develop and maintain effective working relationships with the team, and stakeholders from across the Bank and varying levels of seniority, and external suppliers
• Experience providing Project Management Office (PMO) services on a programme or project including;
• Planning
• RAID management
• Governance processes including Programme Board support
• Reporting
• Budget management and financial forecasting
• Change control
• Experience of producing high quality documentation, briefing papers, reports and presentations
• Must be numerate with an understanding of budget processes and cost management
• Experience of working collaboratively across project and organisational boundaries to achieve shared goals.
• Proven track record to interpret multiple sources of complex data to draw conclusions and make recommendations,
• Good organisational skills and ability to manage a diverse workload and prioritise amid conflicting demands and busy work periods,
• Strong communication skills (verbal, written and presentation)
• Excellent MS Office skills, including Microsoft Project and Excel

Desirable Criteria

• Experience of enterprise PPM tools/ERP PPM modules such as Planview, Changepoint, Oracle
• One or more recognised portfolio, programme or project management qualifications, e.g. PRINCE2, MSP, P3O, M_o_R, PPSO, APM PMQ or RPP, PMP or PMI.