Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

The successful candidate for this role will be supporting and implementing accurate platform configuration requirements (commercial/secure) for system access and support for customers and user accounts (internal/external) in high volume 24x7 customer operations

Business users and teams often require advice to identify their platform requirements and use of systems. The role holder collaborates with a range of users, to check these requirements, identify best solutions and translate them into system implementation steps.

The adoption of new platform service developments and operational usage continues increasing and the need for effective system configuration controls and support.

You'll have the following responsibilities

Dealing with range of system access & profile requests for internal/external accounts - ensuring quality, accuracy and timely completion

Working in a wider team and collaborating on platform changes, amendments and deletions to system configuration settings including KCIs, SLAs, customer contacts and support groups which impact operations teams and direct customer experience of BT service

Provide a detail focus and enthusiasm to right first time approach ensuring consistency and accuracy – minimising service, user, customer or operations impacts

Identify and contribute in wider platform team to improvements in configuration services through helping with e.g. automation, scripting, templates, profile development and controls

Collaborates and works well with range of business stakeholders to understand requirements, deal with enquiries and explain sometimes technical information in simple words to business users

Able to support varied business challenges of volume work and emergency/ad hoc requests. These can be time limited or needed for urgent implementation requirements

Some of work maybe restricted/sensitive or for UK eyes only and therefore ability to deal with restricted information and confidentiality is required as part of role in team

Display high levels of accuracy and, precision to working on live systems and resolving configuration problems. 

You'll have the following skills & experience

• Experience of Configuring and Using ITIL System Management Toolsets, Ideally Remedy
• Experience working in an Operational support /delivery role with a Network or IT background.
• Experience of working in ITIL based organisation, ITIL 4 Foundation
• Attention to detail and quality focus in delivery
• Strong communication skills /works collaboratively

Additional information

• You will be able to gain and maintain SC security clearance.

Benefits

• Competitive salary 10% Bonus
• 25 days’ annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Pension (5% you 10% BT) and Share options available.
• Flexible benefits to fit around you (My Rewards)
• World-class training and development opportunities

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!