Job Introduction

This role of Junior Production Management Assistant is to be a Phone in Operator in BBC Northern Ireland. 

It is quite often the first point of contact that listeners and viewers have with the BBC so comes with the responsibility of representing the BBC directly with the audience.

 Working to support programmes like The Nolan Show, Talkback, Hugo Duncan and Gardeners Corner by taking calls, comments, requests and queries from our listeners.

Role Responsibility

To assist the programme team by operating the phone-in system, taking callers details and comments and passing this information to the programme team in a clear and concise way.

To assist contributors to the studio and, when necessary, brief them concerning the Producer’s intentions.

To act as a point of contact with the public with regards to programme enquiries and directing callers to the appropriate department as necessary. 

To support the department by sharing collective information and providing sick and holiday cover.

To take responsibility for the training of other phone in operators

To help in other departments as and when required.

Reasonable duties as assigned by the BBC

The Ideal Candidate

As the right candidate for this role you will have a wealth of call handling experience along with experience of dealing with audience/customers.

You will be passionate about broadcasting and have an extensive knowledge of BBC Radio Ulster programmes and their content.

You must have experience or working as part of a team, able to manage your own workload and prioritise tasks as they are assigned to you.  Finally, you will have experience of typing at speed and with accuracy.

Package Description

Band: A
Contract type: 20 hrs Continuing ( Permanent) Contract 
Location: Belfast 

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression Ã¢â‚¬â€œ the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities Ã¢â‚¬â€œ our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Closing Date29 September, 2022