About Us

At PBT we are focused on Working Together to be NZ’s leading Express Freight Network.

We provide the most comprehensive range of express courier and general freight services in New Zealand – from express courier packets & parcels – to general freight pallet & full truckloads – to ocean and airfreight container movements.

Our locations, fleet and people cover New Zealand from Kaitaia to Bluff. Our culture of Working Together ensures this unique network delivers the best possible service levels every day. 

What’s in it for you!

• Work with a dynamic and well established team.
• Personal growth and career opportunities.
• The opportunity to be part of a company that strongly supports its people.

The Role

The main purpose is to collate, analyse and process customer claim applications in an efficient and professional manner, whilst ensuring total compliance of all business processes, procedures and practices. This position forms an integral part of our National Control Centre Team (NCC). 

This role is suited to someone with a previous background in claims, insurance or customer services.

As a result of promotions within the business, we have a vacancy in our claims team for a vibrant new team member to join us on a full time, permanent basis.

Experience Needed

• An in-depth knowledge of the freighting industry, and relevant applicable legislative requirements.
• Training can be provided for suitable candidates, however it is preferred that you have a previous background in claims, insurance or Customer Services (Call Centre).

Skills Needed

• Excellent communication skills, able to communicate clearly and professionally with people from different backgrounds and roles.
• Excellent organisation and time management skills including the ability to work well under pressure to achieve all deadlines, and produce results.
• Excellent customer service skills.
• Computer literacy, including experience using standard Microsoft Applications (primarily Outlook, Excel and Word), experience using Salesforce applications would be an advantage.
• Proactive at seeking solutions to any problems that may arise

Our Culture

PBT's culture of Working Together underpins everything we do.

• We work together as one team across 21 locations throughout New Zealand.
• We work together as PBT employees, owner drivers, contractors, and agents to deliver a seamless service.
• We work together with our customers to deliver the right solutions to allow our customers to succeed.

Our passionate team keep our business on track for success now and into the future.  We look forward to embracing new team members as we believe there is always something that we can learn, and we love to share our ideas and vision with new team members.