Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Patch Managers deliver all our network build programmes and contracts across Openreach, playing an essential role in building Britain’s connected future.

You’ll deliver the future full fibre network infrastructure within a designated geographical patch, building the network to time, cost & quality. The role is accountable for leading, motivating, and empowering an operational field team of circa 35-45 team members, as well as all safety, quality, network build, repair and customer driven activities across Openreach’s fibre portfolio.

You'll have the following responsibilities

• Build a winning, self-led team (~35-45 team members) that lives the right customer-centric behaviours and drives an "it’s my business" culture

• Safely delivering Spine Infrastructure across our region

• Execute and deliver all end-to-end customer outcomes, across all programmes of work, high quality services and performance metrics to enable revenue and service delivery to time

• Accountable for your P&L, capex, bottom line profitability & all delivery across your patch

• Ensure a safe working environment with zero harm, ensuring your team is trained as appropriate and all checks are completed to the required timescale and quality

• Develop strong working relationships with all local partners, collaborating to remove barriers and assuring a true ‘partner approach’

• Embrace, lead and drive sustainable business change and sponsor for transformation programs to further revenue, customer and people improvements for the area and region

You'll have the following skills & experience

• Clear evidence of ability to engage, inspire people and manage change whilst delivering excellent business results

• A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do

• Proven track record of operational grip, delivering results, balancing quality and quantity

• Strong stakeholder management skills with ability to build effective working relationships

• Experience in business planning with ability to analysis and interpret data. Good working knowledge of Excel and PowerPoint 

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!