Working as part of the Customer support function, as Partner Service Executive you'll deliver a professional level of service to our Partners, establishing successful relationships and taking accountability for all requests and actions.

You'll be empowered to identify process and system improvements, carry out root cause analysis of any failures and implementing the relevant corrective actions.

You'll liaise with all other TTWS departments to manage successful delivery of committed service levels whilst achieving operational and contractual SLA’s with focus on the following:-

• Delivering efficient and effective service to our key partners in-line with the tiered service wraps

• Being the key point of escalation 

• Providing 'first time fix' with close attention to the quality and accuracy of information delivered.

How will I add value in this role?

• Manage a professional relationship with our key partners.

• Ensure that all partner contacts received are resolved promptly, efficiently and accurately.

• Interact with our Partner/Customer and internal community across a multitude of channel options including calls, emails & web chat.

• Maintain the knowledge necessary to pro-actively resolve issues or be capable of effectively sourcing the  knowledge necessary to provide a suitable solution.

• Manage time effectively to deal with and prioritise workload generated from the customer base.

• Communicate with internal departments and external networks in order to rectify problems and offer solutions, whilst maintaining view of the committed SLA.

• Take a pro-active approach in respect of seeking opportunities to improve processes/services and liaising with the relevant parties to make them happen.

• Interact with partners regarding queries which includes  product on-boarding, service reviews ( desk based or field) , escalations, calculating credits ,disputes using FTP and Billing Sites, and cease requests.

What do I need in order to deliver in the role?

You'll have a solid understanding of TTWS products & systems

You can demonstrate your ability to multi-task and prioritise your workload

You're able to build excellent relationships with internal stakeholders and external Partners

You'll have an understanding of compliance & regulatory standards

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.