What you'll do

• Act as the main point of contact for all client day-to-day communication and oversight

• Craft exceptional and compelling presentations that showcase results and recommendations

• Develop and communicate meeting agendas and post-meeting action points

• Keep internal and external stakeholders on track to ensure we deliver against partner objectives

• Ability to work with Data Scientists to formulate strategic media plans and proposals 

• Project manage strategy implementation and campaign execution to ensure all campaign requirements and timelines are met 

• Generate and analyze detailed campaign reporting; provide detailed insights and analyses for clients and suggest optimization strategies for increased performance

• Work collaboratively with data scientists and partner success managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings

• Educate and guide new and existing clients on best practices, on-board new clients, and proactively address areas where improvement is needed

• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

• Nurture relationships to be sure our partners understand Vetcove’s value and how we can play a key role in their long-term strategy

You should have

• 2+ years in account management

• Exceptional written skills

• An ultra-organized and proactive personality with excellent process-management skills

• Talent for creating succinct, beautiful, and well-organized decks/slides.

• Experience in developing client facing reports with actionable insights and recommendations 

• Experience in developing and presenting data analyses and partner business reviews 

• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders

• Strong working knowledge of Microsoft Office and/or gSuite

• Strong analytical skills

• Strong verbal and presentation skills

• A strong desire to learn and define an emerging function in a rapidly-growing and dynamic startup environment

Benefits

• 100% remote within the USA

• Medical, Dental, and Vision Insurance  

• Automatic 401k contribution

• Employee referral program

• At home office set up 

• Bi-annual company retreats 

• Open vacation policy 

• Equity Monthly team events