Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Job Overview

Start Date: 7th February 2022

Salary: Â£9,266.40

Site: Scotland based, ideally Glasgow or surrounding areas to attend client meetings.  This is a work from home role.

Hours: Part-time, 20 hours per week - 4 hours a day over 5 days Monday to Sunday, we have either daytime or evening shifts:

Day: Monday to Sunday working 4 hours between 9:30am and 4pm, open 365 days

Evening: Monday to Sunday 4pm to 8pm, open 365 days

Training Duration: 1 week

Contract: Permanent

Traveline Scotland provide impartial, accurate, door-to-door public transport information between any two locations in Scotland and from Scotland to major destinations in other parts of the UK.  We help customers to plan a journey, view timetables or find next departures for any bus, train, coach, ferry, tram or Glasgow Subway service in Scotland.

We also accurately log and record any call regarding the Trunk Road Network in Scotland and liaise with major Road Operating Company control rooms and provide any relevant updates on the Trunk Road Network. This line is classed as an emergency line and remains open 24hrs.

What else does the role involve?

To accurately log any call regarding misuse of the Concession Card scheme in Scotland

To assist callers to Lothian Bus with any timetable, lost property, complaints or general enquiry

To assist with general inquiries and complaints

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment