ROLE RESPONSIBILITY:

Call Handler – G4S Patient Transport Services 

Chelmsford, Essex, CM1 1GU 

£9.86 per hour 

Part Time

Flexible shift patterns working up to 30 hours per week, with the potential to split the week between office and homeworking

 Job Outline:

The Call Handler is the first point of contact for anyone wishing to query or chase a Patient Transport journey.

The Call Handler's role is predominantly to take enquiries from Patients, Patient Representatives, Care Homes or Healthcare Professionals. 

You will work as part of a team to carry out the above functions and represent G4S Healthcare within the NHS.

You will communicate effectively and liaise with Patients, Health Care Professionals and Senior on-call management.

Other Key Responsibilities will include:

Escalate any issues to Senior Controllers where the patient journey may be at risk of failure.

Keep up to date and complete training as requested.

Be aware of safeguarding policies and procedures.

Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.

THE IDEAL CANDIDATE:

Essential Criteria:

A professional attitude, calm disposition and excellent telephone manner is paramount for this position.

Experience of working in a safeguarding environment and completing safeguarding documentation.

Ability to work well as part of a team.

Strong verbal and written communication skills.

Ability to multitask whilst paying strong attention to detail.

We offer our employees an immense range of exciting, rewarding and long term career opportunities and benefits where they can really make a difference in a meaningful way.

 Other benefits and rewards of working for such a large organisation are:

Eye Care Vouchers – Free eye-tests/discounts for VDU users

Hospital Saturday Fund (HSF) Health Plan

Charity work- Match-IT and Payroll Giving

Employee Care Scheme (Best Doctors and First Assist Counselling Services)

Refer A Friend Scheme

Love to Shop Campaigns

You will also be provided with the opportunity to enrol into a company pension scheme and the G4S Life Assurance scheme.

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.

Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.