Must Love Dogs! (And adventures, mountains, gear, beer and boats...)

Further Faster is not just an online retailer of outdoor gear and apparel but also a neighbourhood gear shop with a big heart. The small size of our organisation allows each team member to wear many hats and play a vital role as our company grows. So if you've got a passion for the outdoors, commitment to the environment, obsession for getting things right for customers and a high degree of personal integrity, you belong here!

Job Responsibilities

Provide excellent customer service every day and every opportunity. Further Faster has built a reputation for having friendly, honest and knowledgeable teammates. A willingness to help guide customers through one of the best shopping experiences around is required. We're not just selling gear; we are part of the journey. This is not because we want to 'sell' it; it is because we like people, we love talking gear, and we love being part of our customers (who often become friends) adventures.

Asking for the sale is an often overlooked aspect of the job, but there's a reason why "sales" is in the name of the position. All Sales Associates must develop their own personal and effective approach to closing a sale. You should be passionate about what you're selling and share that passion with customers. If you are not really into the gear or talking to people, you have just met - stop right here - as we won't be a good fit.

Gain the required product knowledge. Further Faster will provide access to clinics, literature, online resources, Sales Reps and more, but it is the responsibility of each Sales Associate to learn and retain product knowledge. You know heaps about this already because you go on loads of adventures yourself, and you like talking about your experiences too (we can't wait to hear about them)!

Excellent communication is found in all successful companies. Further Faster is no different. Members of the team are expected to have effective written and verbal communication skills and use established communication systems to their fullest.

Excellent detail on the computer.

Be a positive part of the team. If you have a sense of humour, use it. When there is an opportunity to help a co-worker, be the first to volunteer. If a product display needs improving, take action!

Maintain stock levels. Stocking the sales floor is required daily to meet customer demand. Therefore, sales Associates must learn and use the provided systems for inventory management.

Go the extra mile… Seriously, if you need to run a mile to get it done to help the customer - do it! It will be good training for your next event. All team members are allocated entries to outdoor adventure-based events as and when they come up.

Other duties as assigned. Got an idea for the shop, a customer, a dog or the beer o'clock review? Speak up! We are a small team, but together we are mighty!

Qualifications

Extensive experience in outdoor sports such as tramping, paddling, adventure racing, climbing, ski touring, trail running, running with your dog; add your favourite here.Previous customer service and outdoor retail experience (preferred)Detail-orientedLight to moderate lifting with a reasonable level of fitness (Kayaks can be heavy and awkward)Standing for long periodsBasic math skills and good handwritingAvailability to work a flexible schedule, including some evenings and weekendsMust love dogs and safely work with different dogs and their owners every day.Sound like you?

Great! We would love to hear from you.

We currently have an opening for an all-rounder based in our Sydenham store. Full time, with the requirement to work rostered Saturdays.

Send us your CV and a letter about yourself and why you would be an excellent fit for Further Faster.