Job Purpose:

The purpose of this role include

• Support Operational delivery of Account Fulfillment & Payment functions 
• Maintain effective oversight and control on process delivery from outsourced service providers
• Support Operations manager in implementing new/changes on end to end process journey including regulatory processes; controls & documentation in Operations

Key Responsibilities: -

• Provide effective oversight of Back Office Operations dealing with Account Fulfillment (Client onboarding & Maintenance) & Payment processes. Ensure their performance adhere to SLA in terms of accuracy and timelines.
• Perform day to day monitoring of Key Operational metrics for Account Fulfillment & Payment Operations. Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline
• Be a subject matter expert in Client Onboarding & Payments working with Local Ops manager to support business on any initiatives.
• Understand end to end client journeys and find continuous improvement opportunities and maintain effective control environment
• Work closely with Ops Manager to understand changes to regulations and support implementation of changes by engaging key SME in Operations teams onshore and offshore (outsourced service provider) train them and implement process change to comply with new/updated regulations.
• Manage service delivery by establishing engagement model to identify and resolve issues that impact the process delivery
• Support Operations manager with audit reviews – both Internal and external audits on Account fulfillment function for business
• Maintain up to date procedure documents. Also responsible for continuous process reviews (and adherence to process) and improvements in process
• Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised
• Support in resolution of Corrective action plan and engage with stakeholders involved for timely completion and resolution of breaches/issues
• Actively support any automation or business change initiatives relating to Payments and Accounts Opening & Fulfilment processes and ensure timely delivery of necessary output expected from UK
• Support Investment Ops manager with oversight and monitoring where required

Development Value:

The role has high development value since it requires working with diverse business areas, a detailed understanding of systems, Operational and regulatory processes, and a bottom-line focus on improvement of the customer experience.

Knowledge/Experience:

Essential

• The ideal candidates will have experience of working in financial services and a good understanding Core Operations functions
• Experience of working in Client Onboarding, Payments and demonstrate good understanding of KYC and Sanctions screening processes
• Ability to work with minimal supervision within a team environment

Skills:

Essential

• Good verbal and written communication skills
• Flexible and prepared to work in a variety of functions
• Ability to work under pressure and meet strict deadlines.
• High level of accuracy and attention to detail
• Evidence of using effective planning and organizing skills in a previous role.
• Stakeholder management

Competencies

• Adaptive to change in a continually changing business environment.
• Work effectively with diverse team
• Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Qualifications:

• Minimum Degree level