Position Summary:

Hours: 35 per week.

Shifts: 09:00hrs to 15:30hrs, Monday - Friday with occasional O/T available.

Salary: Â£11.56 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines. 

You will be responsible for the following:

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.

• Sorting and allocating premium and distance deliveries.

• Checking and investigating (when needed) failed deliveries/collections.

• Prioritising and re-allocating failures for the next day delivery as required.

• Inputting data into our tracking system.

• Maintaining clear and effective communications/collaboration with the team/managers and other depots.

• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.