Engineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across Radio, TV and Online.

Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day across Network Radio, News, World Service and BBC North in Salford. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence fee that is consumed in doing so.

Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.

 Role Responsibility

The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.

Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.

Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.

***This is a 24/7 shift role on a six week rota of days, nights and weekends which would start after six weeks of training***

The Ideal Candidate

As an Operations Engineer, you will have:

• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment.
• Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 in an operational business environment.
• Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops.
• Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment.
• Knowledge of support centre call logging systems.
• Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections.
• Experience of training novice users in operating technical equipment and software applications.
• Knowledge of TCP/IP over Ethernet networks
• An understanding of the use of content management systems in large internet sites.
• Knowledge and understanding of security issues in a large corporate networked environment.
• Strong understanding of Intel based hardware.
• Ability to support remote workers using a number of applications.

We would also like to hear about your:

• Experience of supporting Apple MAC OSX in a Networked environment.
• Audio/Video encoding & streaming knowledge.
• Experience using Cool Edit Pro / Adobe Audition.
• Knowledge of BBC implementations of Jupiter / VCS Dira / Viz Rt / Weatherscape / Content Production System (CPS) systems.

Extra Information

To ensure that the provisions of the Health and Safety at Work Act, Working Time Directive and other workplace related legislation are observed. Responsible for ensuring that all work is carried out in accordance with a safe system of work and that the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC Health and Safety Policy.

Package Description

Band: C
Contract type: 1x Permanent Contract & 1x FTC/attachment (12 months)
Location: London

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression Ã¢â‚¬â€œ the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities Ã¢â‚¬â€œ our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

The situation regarding the coronavirus outbreak is developing quickly and the BBC is keen to continue to ensure the safety and wellbeing of people across the BBC, while continuing to protect our services. To reduce the risk access to BBC buildings is limited to those essential to our broadcast output. From Wednesday 18th March until further notice all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

About the Company

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. 

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.