Job Background/context:

The Operations and Technology (O&T) Control & Reporting organisation forms part of the first line of defence. Independent from the Operations and Technology functions which it supports, its role is to ensure appropriate governance, controls, oversight and reporting is in place across all products, processes, and systems, in order to protect the firm.

The successful candidate will work within the Legal Entity Operational Risk Oversight team, which is part of the Global ICG O&T Controls Team, partnering specifically with the O&T business.

The Legal Entity Operational Risk Oversight team is responsible for leadership of the risk and control program across Legal Entities applicable for O&T, to ensure a strong and consistent controls environment and to provide support to the Senior Chief Operations Function holders.

Job Purpose:

The Legal Entity Operational Risk Oversight team is responsible for maintaining and developing a comprehensive process and governance framework to identify, report and reduce operational risk at Legal Entity level within Operations & Technology, to ensure a strong and consistent controls environment and to provide support to the SMF24 Chief Operations Function Holder.

The successful candidate will assist with related governance requirements relating to the UK Senior Manager & Certification Regime (SM&CR), in support of the Chief Operations Senior Management Function holder (EMEA O&T Head), which will expand to cover multiple Material Legal Entities in the future.

Key Responsibilities:

Working as part of the Legal Entity Oversight team, the successful candidate will be responsible for delivering on a broad range of activities in order to support the governance framework for UK Senior Managers, including the oversight, administration, and maintenance of all SMCR related documentation:

• Assist and oversee the timely review of and amendments to senior manager documentation, including but not limited to:

  • Statements of Responsibilities/ Form J

  • Delegate profiles and attestations

  • Regulatory Job Profiles

  • Management Responsibility Maps

  • Reasonable Steps Documentation

  • Mapping of Systems and controls Sourcebook (SYSC) responsibilities to SMF24

• Ensure all relevant documentation is in place and to a good standard

• Contribute to review of certified persons and Material Risk Takers (MRTs).

• Deliver activities to support the governance frameworks for UK Senior Managers.

• Produce high quality, reliable submissions which may be used in fora including those reviewing conduct and culture.

• Collation of various reporting and key control metrics used by the SMF24 for governance and management of their operational risks via a monthly forum including but not limited to: Issue remediation, CAPs, Internal Audits as they relate to the remit of SMF24, and Conduct Risk.

• Assist in the build of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.

• Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved. Proactively suggest and recommend. improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.

• Facilitate accurate and appropriate reporting of operational risks to senior management.

• Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices. Work with colleagues in other areas of Risk Management across first and second lines of Defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.

• Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.

• Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.

• Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.

• Utilising excellent communication skills to negotiate internally, often at a senior level.

Key Requirements:

• Operations / Controls / Governance / Risk Management/ Compliance

• Knowledge/Experience in Senior Manager oversight, UK SM&CR, including related documentation requirements is preferred and an advantage

• Interaction with senior management

• Co-ordination and liaison across numerous global and local teams and groups

• Change and project Management

• Adapt easily to change and new challenges, flexible, robust, tenacious

• Proactive, ability to use own initiative and take the lead to devise creative solutions

• Strong process management skills

• Attention to detail & accuracy

• Excellent interpersonal and communication skills and ability to build networks

• Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines

• Team mindset essential

• Valuing diversity: demonstrate an appreciation of a diverse workforce

• Proficient in MS Suite of Applications

• Excellent planning skills

• Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

Development Value:

• Unique visibility of multiple businesses across Citi.
• Exposure to Executive Management across Operations, Technology and Controls organisations.
• Opportunity to become a SME in Citi’s Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.