Description

What’s the role about?

We’re looking for an experienced optimisation specialist to help us continue to grow our centre of excellence for online optimisation within Waitrose. We drive performance and customer satisfaction measures across all points of the end-to-end of the customer journey, as well as driving customer-facing product validation, omni-channel insight & research to drive commercial strategy and Digital personalisation.

We’re a team focused on learning and providing solutions to business problems. With a culture that provides a safe place to try, take risks and fail in addition to amazing successes. Through a focus on driving automation, iteration and aspiring for innovation. We work flexibly, mostly from home but offices available in London victoria or Bracknell should you wish to work in an office.

What will you be doing?

• Trying to deliver things that have not been done by the business before!

• Driver of test and learn culture within online, commercial and digital teams

• Scope and lead optimisation initiatives across the waitrose.com platform, the website is your oyster!

• Own the online trading product backlog - evidencing through experimentation requirements and benefits 

• Lead the digital product owners in validation & experimentation, ensuring maximum customer &/or business benefit

• Land new product capability within the online trading team

• Leverage our machine-learning capabilities to generate insight to inform marketing and commercial strategy

• Deliver a consistent personalised and segmented approach across all websites as well as engage a wider stakeholder group to ensure collaboration and alignment of shared goals (Ecommerce, Marketing, Design, IT Development & Support) for personalisation.

• Ensure all projects are delivered collaboratively and in such a way as to deliver ongoing success by working closely with key stakeholders (Internal and External).

• Upskilling and inspiring a team of stakeholders to maximise ROI from the existing personalisation and segmentation capability.

• Provision of consultation on personalisation and segmentation to business stakeholders to deliver commercial goals.

What you'll have:

• Significant digital experimentation and/or CRO experience

• Extensive eCommerce experience 

What else could you bring?

• Working knowledge of Monetate would be an advantage

• Power user of Google Analytics

• Grocery retail experience

• Online Marketing/Journey experience

Please note:

This is a 6-month fixed term contract, however, due to an additional period of planned absence, this is more likely to be 18-months and will be discussed further during the interviews. 

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. 

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here. https://www.jlpjobs.com/about/diversityandinclusion/ 

Application process:

The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").