What’s the role about?

We are looking for a self - driven, proactive Online Merchandiser with extensive analytical experience to join the John Lewis Online Trading Optimisation team.  You will have an opportunity to work across multiple onsite optimisation streams from John Lewis website and apps which may flex to include elements of internal search, browse algorithms, navigation and product data. This role allows you to shape the strategy for onsite content personalisation using current tools and forward planning to influence a wider business roadmap. 

The role is suited for individuals with a “test and learn” mentality and passion for analysing complex data objectively to establish key relevant facts. You will have the ability to identify and act on opportunities using commercial acumen to help prioritise key initiatives. 

What will you be doing?

• You will be an experienced online optimisation specialist that brings together your commercial acumen and analytical expertise to use insight from commercial and customer data sources to collaborate with Product teams to optimise across site-wide browse, navigation, content, personalisation or recommendation products.

• You will support the coordination of Online Trade's site optimisation requirements,reviewing and collating category journey requirements and category agnostic onsite journeys.

• You will work with and support the Online Optimisation Manager to influence product development to ensure maximum commercial impact is achieved against conversion rate optimisation targets.

• You will research and have an understanding of external benchmarks and insights,supporting the Online Optimisation Manager to inform product development roadmaps and customer journeys.

• You will demonstrate best practice and govern a framework on A/B testing requirements from Online Trade, to ensure maximum commercial value is achieved.

• You will ensure content standards are maintained for all categories by shaping governance, with always on optimisation, responding to customer behaviour change.

• You work with multiple stakeholders across Customer with strong experience of influencing internal stakeholders.

You will work closely with:

- Category Online Trade

- Product

- Creative & Web Publishing
 

Why do our Online Merchandisers love working for us? 

• “This role allows you to blend your commercial, analytical and strategic skills to deliver customer first initiatives using data that drives revenues and engagement across key touch points of the website making it incredibly interesting”.

• “Working in the online trade optimisation team has allowed me to develop an extensive skill set, including managing stakeholder relationships at a senior level, collaborating with the product development teams to influence their roadmaps and developing analytical skills to spot opportunities to improve the customer.”

What you'll have:

• Demonstrable experience in - personalisation tools A/B testing, and Adobe Analytics 

• Online commercial & optimisation experience, working with Product and CX teams

• Ability to influence stakeholders to ensure excellence in online execution and achieve commercial and customer goals.

• Highly numerate and strong data analysis orientation.

What else could you bring? 

• MS Excel or Google sheets proficiency 

• Experience of building & executing a content personalisation strategy.

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.